Category:AutoCount Accounting 2.0:FAQTroubleshoot: Difference between revisions

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#[[Accounting 2.0 - Stock: Stock Take–Unit cost become zero after click on recalculate on hand quantity|Stock Take–Unit cost become zero after click on recalculate on hand quantity]] -(SW/LS/P)
 
#[[Accounting 2.0 - Stock: Stock Take–Unit cost become zero after click on recalculate on hand quantity|Stock Take–Unit cost become zero after click on recalculate on hand quantity]] -(SW/LS/P)
 
#[[Accounting 2.0 - Stock: Stock Take – Quantity cannot be negative|Stock Take – Quantity cannot be negative]] -(ZX/LS/P)
 
#[[Accounting 2.0 - Stock: Stock Take – Quantity cannot be negative|Stock Take – Quantity cannot be negative]] -(ZX/LS/P)
  +
#[[Accounting 2.0 - Stock: Inconsistent stock balance quantity problem keep happening|Inconsistent stock balance quantity problem keep happening]] -(Jod/LS/P)
  +
#[[Accounting 2.0 - Stock: Stock Card Report error - Column ‘ItemCode’ has null values in it or Column ‘Location’ has null values in it|Stock Card Report error - Column ‘ItemCode’ has null values in it or Column ‘Location’ has null values in it]] -(SW/LS/P)
   
 
==Sales==
 
==Sales==
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#[[Accounting 2.0 - Sales: Apply formula for Subtotal causing incorrect Unit Price|Apply formula for Subtotal causing incorrect Unit Price]] -(Tan/LS/P)
 
#[[Accounting 2.0 - Sales: Apply formula for Subtotal causing incorrect Unit Price|Apply formula for Subtotal causing incorrect Unit Price]] -(Tan/LS/P)
 
#[[Accounting 2.0 - Sales: Error - Column ‘Footer1TaxType’ does not belong to table Master when edit and Save Consignment|Error - Column ‘Footer1TaxType’ does not belong to table Master when edit and Save Consignment]] -(Aim/LS/P)
 
#[[Accounting 2.0 - Sales: Error - Column ‘Footer1TaxType’ does not belong to table Master when edit and Save Consignment|Error - Column ‘Footer1TaxType’ does not belong to table Master when edit and Save Consignment]] -(Aim/LS/P)
  +
#[[Accounting 2.0 - Sales: Create Credit Note - Unable to find the Invoice in Transfer from Invoice screen|Create Credit Note - Unable to find the Invoice in Transfer from Invoice screen]] -(Chr/LS/P)
  +
#[[Accounting 2.0 - Sales: Credit Note-Unable to transfer from Invoice-Access Denied|Credit Note-Unable to transfer from Invoice-Access Denied]] -(Aim/LS/P)
  +
#[[Accounting 2.0 - Sales: Item Selling Price did not follow Multi Pricing|Item Selling Price did not follow Multi Pricing]] -(PY/LS/P)
   
 
==Purchase==
 
==Purchase==
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#[[Accounting 2.0 - Prompted Message: Import Data Error – Fail to save Item: xxx. The value of column IngredientItemCode is table ItemIngredient does not exist in its master file|Import Data Error – Fail to save Item: xxx. The value of column IngredientItemCode is table ItemIngredient does not exist in its master file]] -(Aimi/LS/P)
 
#[[Accounting 2.0 - Prompted Message: Import Data Error – Fail to save Item: xxx. The value of column IngredientItemCode is table ItemIngredient does not exist in its master file|Import Data Error – Fail to save Item: xxx. The value of column IngredientItemCode is table ItemIngredient does not exist in its master file]] -(Aimi/LS/P)
 
#[[Accounting 2.0 - Prompted Message: Unable to start AutocountServerService – Service AutocountServerService was not found on computer|Unable to start AutocountServerService – Service AutocountServerService was not found on computer]] -(ZX/LS/P)
 
#[[Accounting 2.0 - Prompted Message: Unable to start AutocountServerService – Service AutocountServerService was not found on computer|Unable to start AutocountServerService – Service AutocountServerService was not found on computer]] -(ZX/LS/P)
  +
#[[Accounting 2.0 - Prompted Message: Change Item Code error – Invalid column name ‘Key1’|Change Item Code error – Invalid column name ‘Key1’]] -(ZX/LS/P)
  +
#[[Accounting 2.0 - Prompted Message: Unable to customize Widget – Access Denied|Unable to customize Widget – Access Denied]] -(Aimi/LS/P)
  +
#[[Accounting 2.0 - Prompted Message: Unable send batch mail - No email address found at record 2|Unable send batch mail - No email address found at record 2]] -(KC/LS/P)
  +
#[[Accounting 2.0 - Prompted Message: Unable to send Invoice through WhatsApp – Access Denied|Unable to send Invoice through WhatsApp – Access Denied]] -(Aimi/LS/P)
  +
#[[Accounting 2.0 - Prompted Message: Unable to select Account No. in document - EditValue is null|Unable to select Account No. in document - EditValue is null]] -(Ang/LS/P)
  +
#[[Accounting 2.0 - Prompted Message: Error The socket connection was aborted|Error The socket connection was aborted]] -(CT/LS/P)
  +
#[[Accounting 2.0 - Prompted Message: Import Item Opening error - Cannot insert the value NULL into column 'Guid'|Import Item Opening error - Cannot insert the value NULL into column 'Guid']] -(JL/LS/P)
  +
#[[Accounting 2.0 - Prompted Message: Unable to startup AutoCount Server - System.Windows.Markup.XamlParseException: Set property ‘DevExpress.Xpf.Core. ThemeManager.ThemeName’threw an exception|Unable to startup AutoCount Server - System.Windows.Markup.XamlParseException: Set property ‘DevExpress.Xpf.Core. ThemeManager.ThemeName’threw an exception]] -(CT/LS/P)
   
 
==Login Issue==
 
==Login Issue==
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#[[Accounting 2.0 - Login Issue: Login error – 0 internet user (s) already login to AutoCount Accounting|0 internet user (s) already login to AutoCount Accounting]] -(Tan/LS/P)
 
#[[Accounting 2.0 - Login Issue: Login error – 0 internet user (s) already login to AutoCount Accounting|0 internet user (s) already login to AutoCount Accounting]] -(Tan/LS/P)
 
#[[Accounting 2.0 - Login Issue: Login Error – The underlying connection was closed: The connection was closed unexpectedly|Login Error – The underlying connection was closed: The connection was closed unexpectedly]] -(ZX/LS/P)
 
#[[Accounting 2.0 - Login Issue: Login Error – The underlying connection was closed: The connection was closed unexpectedly|Login Error – The underlying connection was closed: The connection was closed unexpectedly]] -(ZX/LS/P)
  +
#[[Accounting 2.0 - Login Issue: Login Error – This account book didn’t have any account edition|Login Error – This account book didn’t have any account edition]] -(LS/P)
  +
#[[Accounting 2.0 - Login Issue: Login Error - Could not load type 'HQService.IHQService' from assembly |Login Error - Could not load type 'HQService.IHQService' from assembly ]] -(LS/P)
   
 
==License==
 
==License==
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#[[Accounting 2.0 - License: No data available in License Portal|No data available in License Portal]] -(LS/P)
 
#[[Accounting 2.0 - License: No data available in License Portal|No data available in License Portal]] -(LS/P)
 
#[[Accounting 2.0 - License: Why the account book license is Trial Version with 500 transaction limit|Why the account book license is Trial Version with 500 transaction limit]] -(SW/LS/P)
 
#[[Accounting 2.0 - License: Why the account book license is Trial Version with 500 transaction limit|Why the account book license is Trial Version with 500 transaction limit]] -(SW/LS/P)
  +
#[[Accounting 2.0 - License: Activation License – Fail to get Server ID from this PC|Activation License – Fail to get Server ID from this PC]] -(SW/LS/P)
  +
#[[Accounting 2.0 - License: Why License Control Panel shows Reload Level status?|Why License Control Panel shows Reload Level status?]] -(Rot/LS/P)
  +
#[[Accounting 2.0 - License: Unable to register account book license – Same account book can only maintain 1 temporary product ID|Unable to register account book license – Same account book can only maintain 1 temporary product ID]] -(Chr/LS/P)
  +
#[[Accounting 2.0 - License: Error Server ID not match with server ID registered at the USB Key when try to activate license|Error Server ID not match with server ID registered at the USB Key when try to activate license]] -(Rot/LS/P)
  +
#[[Accounting 2.0 - License: Get Online for License – The remote certificate is invalid according to the validation procedure|Get Online for License – The remote certificate is invalid according to the validation procedure]] -(JL/LS/P)
  +
#[[Accounting 2.0 - License: License did not update after click Get Online|License did not update after click Get Online]] -(JL/LS/P)
  +
#[[Accounting 2.0 - License: Get Online for License – A connection attempt failed because the connected party did not properly respond after a period time|Get Online for License – A connection attempt failed because the connected party did not properly respond after a period time.]] -(Chr/LS/P)
  +
#[[Accounting 2.0 - License: Server is online but detected as offline license|Server is online but detected as offline license]] -(SW/LS/P)
  +
#[[Accounting 2.0 - License: Unable to startup AutoCount Server - System.Security.Cryptography.CryptographicException: Padding is invalid and cannot be removed|Unable to startup AutoCount Server - System.Security.Cryptography.CryptographicException: Padding is invalid and cannot be removed]] -(CT/LS/P)
   
 
==Others==
 
==Others==
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#[[Accounting 2.0 - Others: Easy Item button disappeared|Easy Item button disappeared]] -(Aimi/LS/P)
 
#[[Accounting 2.0 - Others: Easy Item button disappeared|Easy Item button disappeared]] -(Aimi/LS/P)
 
#[[Accounting 2.0 - Others: Shortcut tiles did not appear after added|Shortcut tiles did not appear after added]] -(Aimi/LS/P)
 
#[[Accounting 2.0 - Others: Shortcut tiles did not appear after added|Shortcut tiles did not appear after added]] -(Aimi/LS/P)
  +
#[[Accounting 2.0 - Others: Unable to open multi form in Version 2.0|Unable to open multi form in Version 2.0]] -(SW/LS/P)
 
  +
#[[Accounting 2.0 - Others: Unable to restore screens/forms after being minimized|Unable to restore screens/forms after being minimized]] -(SW/LS/P)
  +
#[[Accounting 2.0 - Others: UDF value was not copy when transfer document|UDF value was not copy when transfer document]] -(PY/LS/P)
   
 
{{NavigateForUser}}
 
{{NavigateForUser}}

Revision as of 01:26, 26 May 2022

Stock

  1. Selling Price was not auto calculated after keyed in Standard Cost -(Rot/LS/P)
  2. Stock Item Maintenance did not show stock analysis codes such as Item Brand / Item Category /Item Class -(Rot/LS/P)
  3. Stock Take–Unit cost become zero after click on recalculate on hand quantity -(SW/LS/P)
  4. Stock Take – Quantity cannot be negative -(ZX/LS/P)
  5. Inconsistent stock balance quantity problem keep happening -(Jod/LS/P)
  6. Stock Card Report error - Column ‘ItemCode’ has null values in it or Column ‘Location’ has null values in it -(SW/LS/P)

Sales

  1. Can’t change multi pricing in Invoice -(Jac/LS/P)
  2. Document transfer conflict when do transfer from two documents -(LS/P)
  3. Unable to drag Multi Pricing column from layout tree view -(Jul/LS/P)
  4. Item not found in Invoice -(Azi/LS/P)
  5. Unable to View Flow -(Ash/LS/P)
  6. Advanced Quotation - Email notification did not send to Approver and Sales Agent -(Ash/LS/P)
  7. Same item merged into one detail line when transfer multiple D/O to one Invoice -(Tan/LS/P)
  8. Apply formula for Subtotal causing incorrect Unit Price -(Tan/LS/P)
  9. Error - Column ‘Footer1TaxType’ does not belong to table Master when edit and Save Consignment -(Aim/LS/P)
  10. Create Credit Note - Unable to find the Invoice in Transfer from Invoice screen -(Chr/LS/P)
  11. Credit Note-Unable to transfer from Invoice-Access Denied -(Aim/LS/P)
  12. Item Selling Price did not follow Multi Pricing -(PY/LS/P)

Purchase

  1. Why is Creditor Code auto assigned in Purchase Request? -(Aim/LS/P)

General Maintenance

  1. User default Location/Project missing after assigned -(Ash/LS/P)

Prompted Message

  1. Error during upgrade to 2.0-Error while installing SQL functions and Stored Procedures -(Tan/LS/P)
  2. Error upgrade to 2.0-Unknow Sql Exception… Invalid object name ‘Settings’ -(Tan/LS/P)
  3. Import Member error - Object reference not set to an instance of an object -(SW/LS/P)
  4. Error Message - Unable to connect to server -(SW/LS/P)
  5. Unable to create new account book, error message-Unknown SQL Exception.Invalid object name Setting -(SW/LS/P)
  6. Import Data Error – Fail to save Item: xxx. The value of column IngredientItemCode is table ItemIngredient does not exist in its master file -(Aimi/LS/P)
  7. Unable to start AutocountServerService – Service AutocountServerService was not found on computer -(ZX/LS/P)
  8. Change Item Code error – Invalid column name ‘Key1’ -(ZX/LS/P)
  9. Unable to customize Widget – Access Denied -(Aimi/LS/P)
  10. Unable send batch mail - No email address found at record 2 -(KC/LS/P)
  11. Unable to send Invoice through WhatsApp – Access Denied -(Aimi/LS/P)
  12. Unable to select Account No. in document - EditValue is null -(Ang/LS/P)
  13. Error The socket connection was aborted -(CT/LS/P)
  14. Import Item Opening error - Cannot insert the value NULL into column 'Guid' -(JL/LS/P)
  15. Unable to startup AutoCount Server - System.Windows.Markup.XamlParseException: Set property ‘DevExpress.Xpf.Core. ThemeManager.ThemeName’threw an exception -(CT/LS/P)

Login Issue

  1. Login error – There was no endpoint listening at … -(LS/P)
  2. 0 internet user (s) already login to AutoCount Accounting -(Tan/LS/P)
  3. Login Error – The underlying connection was closed: The connection was closed unexpectedly -(ZX/LS/P)
  4. Login Error – This account book didn’t have any account edition -(LS/P)
  5. Login Error - Could not load type 'HQService.IHQService' from assembly -(LS/P)

License

  1. Activate License – Cannot create a file when that file already exists -(SW/LS/P)
  2. No data available in License Portal -(LS/P)
  3. Why the account book license is Trial Version with 500 transaction limit -(SW/LS/P)
  4. Activation License – Fail to get Server ID from this PC -(SW/LS/P)
  5. Why License Control Panel shows Reload Level status? -(Rot/LS/P)
  6. Unable to register account book license – Same account book can only maintain 1 temporary product ID -(Chr/LS/P)
  7. Error Server ID not match with server ID registered at the USB Key when try to activate license -(Rot/LS/P)
  8. Get Online for License – The remote certificate is invalid according to the validation procedure -(JL/LS/P)
  9. License did not update after click Get Online -(JL/LS/P)
  10. Get Online for License – A connection attempt failed because the connected party did not properly respond after a period time. -(Chr/LS/P)
  11. Server is online but detected as offline license -(SW/LS/P)
  12. Unable to startup AutoCount Server - System.Security.Cryptography.CryptographicException: Padding is invalid and cannot be removed -(CT/LS/P)

Others

  1. Data is not loaded in Report Design -(SW/LS/P)
  2. Some fields are missing from layouts in Version 2.0 -(Mic/LS/P)
  3. Bar Code input is not working -(Aimi/LS/P)
  4. Easy Item button disappeared -(Aimi/LS/P)
  5. Shortcut tiles did not appear after added -(Aimi/LS/P)
  6. Unable to open multi form in Version 2.0 -(SW/LS/P)
  7. Unable to restore screens/forms after being minimized -(SW/LS/P)
  8. UDF value was not copy when transfer document -(PY/LS/P)


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