Category:AutoCount Accounting 2.0:FAQTroubleshoot

From AutoCount Resource Center


  1. Selling Price was not auto calculated after keyed in Standard Cost -(Rot/LS/P)
  2. Stock Item Maintenance did not show stock analysis codes such as Item Brand / Item Category /Item Class -(Rot/LS/P)
  3. Stock Take–Unit cost become zero after click on recalculate on hand quantity -(SW/LS/P)
  4. Stock Take – Quantity cannot be negative -(ZX/LS/P)


  1. Can’t change multi pricing in Invoice -(Jac/LS/P)
  2. Document transfer conflict when do transfer from two documents -(LS/P)
  3. Unable to drag Multi Pricing column from layout tree view -(Jul/LS/P)
  4. Item not found in Invoice -(Azi/LS/P)
  5. Unable to View Flow -(Ash/LS/P)
  6. Advanced Quotation - Email notification did not send to Approver and Sales Agent -(Ash/LS/P)
  7. Same item merged into one detail line when transfer multiple D/O to one Invoice -(Tan/LS/P)
  8. Apply formula for Subtotal causing incorrect Unit Price -(Tan/LS/P)
  9. Error - Column ‘Footer1TaxType’ does not belong to table Master when edit and Save Consignment -(Aim/LS/P)


  1. Why is Creditor Code auto assigned in Purchase Request? -(Aim/LS/P)

General Maintenance

  1. User default Location/Project missing after assigned -(Ash/LS/P)

Prompted Message

  1. Error during upgrade to 2.0-Error while installing SQL functions and Stored Procedures -(Tan/LS/P)
  2. Error upgrade to 2.0-Unknow Sql Exception… Invalid object name ‘Settings’ -(Tan/LS/P)
  3. Import Member error - Object reference not set to an instance of an object -(SW/LS/P)
  4. Error Message - Unable to connect to server -(SW/LS/P)
  5. Unable to create new account book, error message-Unknown SQL Exception.Invalid object name Setting -(SW/LS/P)
  6. Import Data Error – Fail to save Item: xxx. The value of column IngredientItemCode is table ItemIngredient does not exist in its master file -(Aimi/LS/P)
  7. Unable to start AutocountServerService – Service AutocountServerService was not found on computer -(ZX/LS/P)
  8. Change Item Code error – Invalid column name ‘Key1’ -(ZX/LS/P)
  9. Unable to customize Widget – Access Denied -(Aimi/LS/P)

Login Issue

  1. Login error – There was no endpoint listening at … -(LS/P)
  2. 0 internet user (s) already login to AutoCount Accounting -(Tan/LS/P)
  3. Login Error – The underlying connection was closed: The connection was closed unexpectedly -(ZX/LS/P)


  1. Activate License – Cannot create a file when that file already exists -(SW/LS/P)
  2. No data available in License Portal -(LS/P)
  3. Why the account book license is Trial Version with 500 transaction limit -(SW/LS/P)
  4. Activation License – Fail to get Server ID from this PC -(SW/LS/P)
  5. Why License Control Panel shows Reload Level status? -(Rot/LS/P)


  1. Data is not loaded in Report Design -(SW/LS/P)
  2. Some fields are missing from layouts in Version 2.0 -(Mic/LS/P)
  3. Bar Code input is not working -(Aimi/LS/P)
  4. Easy Item button disappeared -(Aimi/LS/P)
  5. Shortcut tiles did not appear after added -(Aimi/LS/P)

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