Category:AutoCount Cloud Payroll: FAQ Application

From AutoCount Resource Center
Revision as of 06:21, 25 November 2021 by Azirah (talk | contribs) (→‎Payroll)

Subscription Portal

  1. What is Self Care Payment Method -(JS/LS/P)
  2. How to delete a Company file in AutoCount Cloud Payroll ? -(Azi/P)
  3. Where to get the invoice when you login -(CO/Azi/P)
  4. Why is my company appeared in Subscription listing, but not in Company listing? -(Azi/P)
  5. How to change subscription package? -(CO/Azi/P)
  6. How to change subscription name? -(Ais/Azi/P)
  7. How to delete subscription? -(Ais/Azi/P)
  8. How to pay invoice at new url ( ? -(CO/Azi/P)
  9. How to pay invoice by select prefer payment type? -(CO/Azi/P)
  10. How to pay invoice by using corporate bank account? -(CO/Azi/P)
  11. How to create subscription in new subscription portal? -(CO/Azi/P)
  12. How to create company in new subscription portal? -(CO/Azi/P)

Dashboard / Employee Self Service / My Calendar

  1. Can I set reminder/ to do list in my calendar? -(CO/Azi/P)
  2. Preview other employees on leave at My Calendar -(CO/Azi/P)
  3. How to send announcement to employee? -(Ais/Azi/P)
  4. How to set To-Do List at Dashboard? -(CO/Azi/P)
  5. How to let employee download EA form by their own? -(CO/Azi/P)


  1. How to set all employees contribute to HRDF? -(Ais/Azi/P)
  2. What is the purpose of Employment History in Employee Maintenance? -(Ais/Azi/P)
  3. Where to download LHDN Audit Files? -(CO/Azi/P)
  4. Where to key in past employment entry -(Ais/Az/P)
  5. Where to upload employee photo - (Ais/Az/P)
  6. How to edit EPF, SOCSO, EIS & Tax Amount -(Azi/P)
  7. Can the company pay salary to multiple bank accounts of an employee? -(Azi/P)
  8. What is the function of reset button? -(CO/Azi/P)
  9. What is the function of Save & Recalculate All? -(CO/Azi/P)
  10. How to create payroll process? -(CO/Azi/P)
  11. What is the difference between Previous Employment Entry and Year To Date Payroll Transaction? -(Ais/Azi/P)
  12. How to change period in Adhoc Payroll Items? -(CO/Azi/P)
  13. How to invite employee and how can an employee access cloud payroll? -(Azi/P)
  14. My employee has high salary, why Process Payroll shows zero PCB amount? -(Ais/Azi/P)
  15. Where to key in PCB & CP38 receipt details? -(Ais/Azi/P)
  16. I have few payroll processors this month, how to generate bank payment file separately, for example payroll and bonus? -(Ais/Azi/P)
  17. How to change EPF rate for employee? -(CO/Azi/P)
  18. Where to put individual remark for employee in payroll process? -(Ais/Azi/P)


  1. Where to print EA form and where to export the CP8D text file -(CO/Azi/P)
  2. How to change the Name of Officer in EA form -(Ais/Azi/P)
  3. How to design report to sort by employee name -(Ais/Azi/P)
  4. How can I copy my Payroll report from one company to another company -(Azi/P)
  5. Can AutoCount Cloud Payroll print Borang E? -(Azi/P)
  6. Where can I customize or design my Payroll Reports / Payslip? -(Azi/P)
  7. Can I insert watermark onto payslip -(Azi/P)
  8. How to show main department in payroll summary report? -(CO/Azi/P)
  9. How to hide employee name in payroll summary report? -(CO/Azi/P)
  10. How to preview comparison Payroll Report for this month vs last month? -(Azi/P)
  11. How to generate EA form for resigned employees? -(Azi/P)
  12. How to design subreport in payslip -(Ais/Azi/P)
  13. How to delete subreport? -(Ais/Azi/P)
  14. How to include inactive staff in report? -(Ais/Azi/P)
  15. How to add company logo on payslip? -(Ais/Azi/P)
  16. I have few payroll processors this month, how to preview payslip separately, for example payroll and bonus? -(Ais/Azi/P)
  17. How to delete unwanted user report format in Cloud Payroll -(Ais/Azi/P)
  18. How to sort payroll summary report by branches? -(CO/Azi/P)
  19. How to design Payslip to show remark maintained during Payroll Process? -(Ais/Azi/P)

Leave / e-Leave

  1. How to enable E-leave module? -(Ais/Azi/P)
  2. How to maintain Carry Forward Leave using Excel template -(Azi/P)
  3. How to maintain Carry Forward Leave without using Excel template -(CO/Azi/P)
  4. How to check leave approval STATUS by subscriber? -(CO/Azi/P)
  5. How can employee user cancel leave application? -(Ais/Azi/P)
  6. How to deduct leave using leave entry (New UI)? -(CO/Azi/P)
  7. How to add leave credit (New UI)? -(CO/Azi/P)
  8. What is the meaning of Append Employee's Entitled Leave in Leave Entry page? -(Ais/Azi/P)
  9. What is the meaning of icon next to Select Employee at Leave Entry? -(CO/Azi/P)
  10. How to apply leave using ESS? -(CO/Azi/P)
  11. How to apply leave using mobile apps - AC Payroll? -(CO/Azi/P)
  12. What is the purpose of Gender in Leave Type Maintenance? -(CO/Azi/P)
  13. What is the function of CF column at Leave Cutoff in Year End Process? -(CO/Azi/P)
  14. What is the function of Encashment column at leave cutoff in Year End Process? -(CO/Azi/P)
  15. How to set leave entitlement? -(CO/Azi/P)

Claim / e-Claim

  1. How to enable E-claim module? -(Ais/Azi/P)
  2. How to change the e-Claim type without change the Default settings? -(Azi/P)
  3. How to check claim approval STATUS by subscriber? -(CO/Azi/P)
  4. What is the meaning of Limited in Claim Type Maintenance? -(CO/Azi/P)
  5. How to set default Payroll Type for eClaim? -(Ais/Azi/P)
  6. What is the function of Claim Cutoff page in Year End Process -(Ais/Azi/P)
  7. How to submit claim using ESS? -(CO/Azi/P)
  8. How to submit claim using mobile apps- AC Payroll (e-Claim)? -(CO/Azi/P)
  9. What is the 'small blue man' icon meaning in pending request at moble apps-AC Payroll? -(CO/Azi/P)

Time Attendance

  1. How to enable Time Attendance module? -(Ais/Azi/P)
  2. Where to check if employee is clocking by using method Geolocation, Bluetooth or Wifi? -(Ais/Azi/P)
  3. How to auto calculate daily rate worker’s salary with USING time attendance excel import? -(CO/Azi/P)
  4. How to submit Overtime Request (Time Attendance) using mobile apps- AC Payroll? -(CO/Azi/P)
  5. How to submit schedule request using mobile apps ? -(CO/Azi/P)
  6. How to submit schedule request using ESS? -(CO/Azi/P)
  7. How to change assigned shift schedule? -(Ais/Azi/P)
  8. How to create shift maintenance? -(CO/Azi/P)
  9. How to create rule maintenance? -(CO/Azi/P)
  10. How to set shift schedule? -(CO/Azi/P)
  11. How to get WiFi SSID and BSSID using PC or Laptop for rule maintenance setting? -(CO/Azi/P)
  12. How to get WiFi SSID and BSSID using AC Payroll app for rule maintenance setting? -(CO/Azi/P)


  1. How to cancel or delete cash repayment in Loan? -(CO/Azi/P)
  2. How to suspend Loan? -(Ais/Azi/P)
  3. How to resume suspended Loan? -(Ais/Azi/P)


  1. What is the function of Employee List button in Health Record Transaction? -(Ais/Azi/P)
  2. Where to see records for Health Declaration? -(Ais/Azi/P)
  3. How to set Daily Health Declaration? -(Ais/Azi/P)


  1. How to add additional Public Holiday that is not provided by system in the calendar setting. -(Ais/Azi/P)
  2. How to set a new calendar year? -(Ais/Azi/P)
  3. How to share a document to employees? -(Ais/Azi/P)
  4. How to set Default Payslip format -(Azi/P)
  5. Where to maintain company logo? -(Ais/Azi/P)
  6. Leave Calculation Method -(P)
  7. How to create new EPF rate? -(CO/Azi/P)
  8. How to set Approval Setting by Organization Chart? -(CO/Azi/P)
  9. How to set half day rest day on Saturday? -(CO/Azi/P)
  10. How to set rest day on alternate Saturdays? -(CO/Azi/P)
  11. Approval by Organization Chart: How to change employee approver? -(CO/Azi/P)
  12. How to set Approval by Department? -(CO/Azi/P)
  13. Differences between Flat Approval and Sequential Approval -(CO/Azi/P)
  14. Differences between Approval by Department and Approval by Hierarchy -(CO/Azi/P)
  15. How to auto calculate daily rate worker’s salary WITHOUT USING time attendance excel import? -(CO/Azi/P)
  16. Is the Leave Cutoff Day in the company profile setting related to Leave Cut Off Date field when process new payroll? -(Ais/Azi/P)
  17. What is the purpose of EA Assistant in Year End Process? -(CO/Azi/P)
  18. How to do Year End Process? -(CO/Azi/P)
  19. How to set HRDF contribution rate? -(Azi/P)
  20. What is the function of commit button in Year End Process? -(CO/Azi/P)
  21. How to change employee code format? -(Azi/P)


  1. Where to check user maintenance at new url? -(Ais/Azi/P)
  2. How can I remove the created user from User Maintenance -(Ais/Azi/P)
  3. How to invite PAYROLL USER ? -(Ais/Azi/P)
  4. How to check company audit trail? -(Ais/Azi/P)


  1. How to transfer the exceeded Overtime hour to allowance using fixed rate per hour? -(Ais/Azi/P)
  2. How to set lateness formula in deduction? -(CO/Azi/P)
  3. Formula: Use of IF ELSE on Allowance -(CO/Azi/P)

API Maintenance

  1. Where to set up API Maintenance for AutoCount Accounting and Migration Tool? -(CO/Azi/P)


  1. How to reset Cloud Payroll password -(Azi/P)
  2. How to change profile name -(Ais/Azi/P)
  3. What is the function of Feedback in AC Cloud Payroll Phone Application? -(Ais/Azi/P)

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