Category:AutoCount Cloud Payroll: FAQ Troubleshoot: Difference between revisions

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==Subscription==
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==Subscription Portal==
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#[[Cloud Payroll - Subscription : Why my main screen have another company that not created by me |Why and how can I remove company not created by me ]] -(Ais/LS/P)
 +
#[[Cloud Payroll - Subscription : Why and how can I remove company not created by me |Why and how can I remove company not created by me ]] -(Ais/Azi/P)
   
  +
==Dashboard / Employee Self Service / My Calendar==
⚫
==Maintenance==
  
  +
#[[Cloud Payroll - Employee : I had set one user as payroll user, but why that user still cannot preview the payroll function on user dashboard? | I had set one user as payroll user, but why that user still cannot preview the payroll function on user dashboard? ]] -(CO/Azi/P)
⚫
#[[Cloud Payroll - Payroll Migration : When browsing local database get error "I/O error during "CreateFile (open)" | Payroll Migration : When browsing local database get error "I/O error during "CreateFile (open)" ]] -(LS/P)
  
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#[[Cloud Payroll - Payroll Migration : not able to select company after applied API key and login | Payroll Migration : not able to select company after applied API key and login ]] -(Azi/P)
 +
#[[Cloud Payroll - Why payroll user cannot see the functional menu? |Why payroll user cannot see the functional menu? ]] -(CO/Azi/P)
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#[[Cloud Payroll - Employee : Employee Maintenance shows No Data Available | Employee : New payroll user invited, but Employee Maintenance shows No Data Available ]] -(CO/Azi/P)
 +
#[[Cloud Payroll - Employee User login ESS show no profile and has limited function |Employee User login ESS show no profile and has limited function ]] -(Ais/Azi/P)
  +
#[[Cloud Payroll - Payroll process is committed. Why is my ESS portal cannot preview payslip after committed? |Payroll process is committed. Why is my ESS portal cannot preview payslip after committed? ]] -(CO/Azi/P)
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==General==
  
−  
−
==Reports==
  
⚫
#[[Cloud Payroll - Management Report : Preview Payslip after committed but nothing appears |Preview Payslip after committed but nothing appears ]] -(Ais/LS/P)
  
⚫
#[[Cloud Payroll - Management Report : Leave Credit created but not update into leave balance report |Leave Credit created but not update into leave balance report ]] -(Aim/LS/P)
  
⚫
#[[Cloud Payroll - Management Report : Preview report error – Empty Report |Preview report error – Empty Report ]] -(Ais/Azi/P)
  
⚫
#[[Cloud Payroll - Government Report : Why I cannot generate EA form? – Empty Report |Why I cannot generate EA form? – Empty Report ]] -(CO/Azi/P)
  
   
 
==Payroll==
  
==Payroll==
  +
#[[Cloud Payroll - Employee : Why I can’t find the field to key in director fee at Employee Maintenance? | Employee : Why I can’t find the field to key in director fee at Employee Maintenance? ]] -(CO/Azi/P)
  +
#[[Cloud Payroll - Employee : Why can’t I edit employee's resignation date? | Why can’t I edit employee's resignation date? ]] -(Ais/Azi/P)
 
#[[Cloud Payroll - Payroll Management : Total Deduction did not include EPF amount |Total Deduction did not include EPF amount ]] -(Azi/P)
  
#[[Cloud Payroll - Payroll Management : Total Deduction did not include EPF amount |Total Deduction did not include EPF amount ]] -(Azi/P)
 
#[[Cloud Payroll - Payroll Management : Unable to run payroll process for a new Year |Unable to run payroll process for a new Year ]] -(Azi/P)
  
#[[Cloud Payroll - Payroll Management : Unable to run payroll process for a new Year |Unable to run payroll process for a new Year ]] -(Azi/P)
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#[[Cloud Payroll - Payroll Management : Overtime amount is not updated after keyed in |Overtime amount is not updated after keyed in ]] -(CO/Azi/P)
  
#[[Cloud Payroll - Payroll Management : Overtime amount is not updated after keyed in |Overtime amount is not updated after keyed in ]] -(CO/Azi/P)
 
#[[Cloud Payroll - Payroll Management : Why I cannot key in overtime details? |Why I cannot key in overtime details? ]] -(CO/Azi/P)
  
#[[Cloud Payroll - Payroll Management : Why I cannot key in overtime details? |Why I cannot key in overtime details? ]] -(CO/Azi/P)
  +
#[[Cloud Payroll - Payroll Management : Why when generate government file for EPF, it shows two files? |Why when generate government file for EPF, it shows two files? ]] -(Azi/P)
  +
#[[Cloud Payroll - Payroll Management : Why is employee self service / mobile app no showing payslip? |Why is employee self service / mobile app no showing payslip? ]] -(CO/Azi/P)
   
−
==Human Resource==
 +
==Reports==
−
#[[Cloud Payroll - Human Resource : Employee User not able to apply Leave and Claim |Employee User not able to apply Leave and Claim ]] -(Ais/LS/P)
 +
#[[Cloud Payroll - Management Report : Preview Payslip after committed but nothing appears |Preview Payslip after committed but nothing appears ]] -(Ais/LS/P)
  ⚫
#[[Cloud Payroll - Management Report : Preview report error – Empty Report |Preview report error – Empty Report ]] -(Ais/Azi/P)
  ⚫
#[[Cloud Payroll - Government Report : Why I cannot generate EA form? – Empty Report |Why I cannot generate EA form? – Empty Report ]] -(CO/Azi/P)
  ⚫
#[[Cloud Payroll - Report : Preview report error – nothing prompt/appear | Preview report error – nothing prompt/appear ]] -(Ais/Azi/P)
  +
#[[Cloud Payroll - Report : Why when I preview past month payroll summary report not tally with process payroll? | Why when I preview past month payroll summary report not tally with process payroll? ]] -(Ais/Azi/P)
  +
#[[Cloud Payroll - Report : Why preview past month EPF Form A system show No Data? | Why preview past month EPF Form A system show No Data? ]] -(Ais/Azi/P)
  +
#[[Cloud Payroll - Report : Why is CP8D text file showing incorrect number of employees? | Why is CP8D text file showing incorrect number of employees? ]] -(Ais/Azi/P)
  +
#[[Cloud Payroll - Report : Why is HRDF report showing total employee much more than my actual total number of employee? | Why is HRDF report showing total employee much more than my actual total number of employee? ]] -(Ais/Azi/P)
  +
  +
==Leave / e-Leave==
  ⚫
#[[Cloud Payroll - Management Report : Leave Credit created but not update into leave balance report |Leave Credit created but not update into leave balance report ]] -(Aim/LS/P)
  +
#[[Cloud Payroll - Human Resource : Employee User not able to apply Leave and Claim |Employee User not able to apply Leave and Claim ]] -(Ais/Azi/P)
 
#[[Cloud Payroll - Error “This leave does not have any approver” when employee apply E-Leave |Error “This leave does not have any approver” when employee apply E-Leave ]] -(Ais/LS/P)
  
#[[Cloud Payroll - Error “This leave does not have any approver” when employee apply E-Leave |Error “This leave does not have any approver” when employee apply E-Leave ]] -(Ais/LS/P)
 
#[[Cloud Payroll - Employee not able to choose date from calendar when want to apply leave through E-Leave |Employee not able to choose date from calendar when want to apply leave through E-Leave ]] -(Ash/LS/P)
  
#[[Cloud Payroll - Employee not able to choose date from calendar when want to apply leave through E-Leave |Employee not able to choose date from calendar when want to apply leave through E-Leave ]] -(Ash/LS/P)
⚫
#[[Cloud Payroll - Missing amount column in Claim Request |Missing amount column in Claim Request ]] -(LS/P)
  
⚫
#[[Cloud Payroll - How to record if employee pay cash for the loan settlement |How to record if employee pay cash for the loan settlement ]] -(LS/P)
  
 
#[[Cloud Payroll - Apply leave Error - Payroll Process is created |Apply leave Error - Payroll Process is created ]] -(Ais/LS/P)
  
#[[Cloud Payroll - Apply leave Error - Payroll Process is created |Apply leave Error - Payroll Process is created ]] -(Ais/LS/P)
 
#[[Cloud Payroll - Unable to save Leave Adjustment – Selected dates are not match with Adjust days! |Unable to save Leave Adjustment – Selected dates are not match with Adjust days! ]] -(Ais/LS/P)
  
#[[Cloud Payroll - Unable to save Leave Adjustment – Selected dates are not match with Adjust days! |Unable to save Leave Adjustment – Selected dates are not match with Adjust days! ]] -(Ais/LS/P)
 
#[[Cloud Payroll - Leave Entry – Why I cannot choose employee when key in leave entry? |Leave Entry – Why I cannot choose employee when key in leave entry? ]] -(CO/Azi/P)
  
#[[Cloud Payroll - Leave Entry – Why I cannot choose employee when key in leave entry? |Leave Entry – Why I cannot choose employee when key in leave entry? ]] -(CO/Azi/P)
  +
#[[Cloud Payroll - What is the difference between Append Leave (Leave Entry) and leave credit? | What is the difference between Append Leave (Leave Entry) and leave credit? ]] -(CO/Azi/P)
  +
#[[Cloud Payroll - Tools : I have imported Leave Carry Forward (C/F) but it still shows zero |I have imported Leave Carry Forward (C/F) but it still shows zero ]] -(Azi/P)
  +
#[[Cloud Payroll - Leave : There is an error message “this lookup calculate...not a function’’ in leave transaction |There is an error message “this lookup calculate...not a function’’ in leave transaction ]] -(CO/Azi/P)
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  +
==Claim / e-Claim==
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#[[Cloud Payroll - Claim : Why the payroll type for employee’s claim is Month End instead of Claims? |Why the payroll type for employee’s claim is Month End instead of Claims? ]] -(Azi/P)
  ⚫
#[[Cloud Payroll - Missing amount column in Claim Request |Missing amount column in Claim Request ]] -(LS/P)
  +
#[[Cloud Payroll - Approver couldn’t see claim details; Permission Denied | Approver couldn’t see claim details; Permission Denied ]] -(Ais/Azi/P)
  +
#[[Cloud Payroll - I am using approval by hierarchy but my claim submission is automatically approved, it does not go to my supervisor for approval. why? | I am using approval by hierarchy but my claim submission is automatically approved, it does not go to my supervisor for approval. why? ]] -(Ais/Azi/P)
  +
#[[Cloud Payroll - I have keyed in the Claim in Adhoc, but there is no employee eligible for Claim processor | I have keyed in the Claim in Adhoc, but there is no employee eligible for Claim processor ]] -(Azi/P)
  +
  +
==Time Attendace==
  +
#[[Cloud Payroll - I have 4 employees on the list of import time attendance Excel but after imported only 2 employees were captured. | I have 4 employees on the list of import time attendance Excel but after imported only 2 employees were captured. ]] -(Ais/Azi/P)
  +
#[[Cloud Payroll - I have imported 3 employees in Time Attendance excel import and process the payroll. But why the screen is showing 2/3 processsed? | I have imported 3 employees in Time Attendance excel import and process the payroll. But why the screen is showing 2/3 processsed? ]] -(Ais/Azi/P)
  +
#[[Cloud Payroll - Why the system shows No data to display when I try to Pull Time Attendance Records in Time Attendance Import? | Why the system shows No data to display when I try to Pull Time Attendance Records in Time Attendance Import? ]] -(Ais/Azi/P)
  +
#[[Cloud Payroll - Time Attendance - Why "attendance" in mobile apps is in grey/dimmed color? | Why "attendance" in mobile apps is in grey/dimmed color? ]] -(CO/Azi/P)
  +
#[[Cloud Payroll - Time Attendance - Prompted message "The Overtime Request does not have any approver" when try to request OT using phone apps? | Prompted message "The Overtime Request does not have any approver" when try to request OT using phone apps?]] -(Ais/Azi/P)
  +
#[[Cloud Payroll - Time Attendance - Why system shows message "You have passed acceptable time to request Overtime" when requesting for Overtime? | Why system shows message "You have passed acceptable time to request Overtime" when requesting for Overtime?]] -(Ais/Azi/P)
  +
#[[Cloud Payroll - Time Attendance - Why is my time attendance setting is in grey/dimmed color? | Why is my time attendance setting is in grey/dimmed color?]] -(CO/Azi/P)
  +
  +
==Loan==
  ⚫
#[[Cloud Payroll - How to record if employee pay cash for the loan settlement |How to record if employee pay cash for the loan settlement ]] -(LS/P)
  +
  +
==Health==
   
 
==Tools==
  
==Tools==
−
#[[Cloud Payroll - Tools : I have imported Leave Carry Forward (C/F) but it still shows zero |I have imported Leave Carry Forward (C/F) but it still shows zero ]] -(Azi/P)
 +
#[[Cloud Payroll - Employee : Employee Maintenance shows No Data Available | Employee : New payroll user invited, but Employee Maintenance shows No Data Available ]] -(CO/Azi/P)
  +
#[[Cloud Payroll - Tools : I edit approval setting add another email to approve leave (multiapproval) and check, but when I check again the newly added email is missing. Why? |I edit approval setting add another email to approve leave (multiapproval) and check, but when I check again the newly added email is missing. Why? ]] -(Ais/Azi/P)
  +
#[[Cloud Payroll - Tools : Why is the leave cutoff empty in Leave Closing option? | Why is the leave cutoff empty in Leave Closing option? ]] -(WK/Azi/P)
  +
  +
==Administration==
  +
#[[Cloud Payroll - Administration: I want to delete one of the user from my company, but it shows error : This user is an approver in company. Please change your approval setting before removing the user. |I want to delete one of the user from my company, but it shows error : This user is an approver in company. Please change your approval setting before removing the user.]] -(Azi/P)
  +
  +
==Formula==
  +
#[[Cloud Payroll - Allowance formula not captured correctly | Allowance formula not captured correctly ]] -(Ais/Azi/P)
 
#[[Cloud Payroll - Tools : How to set OT calculation rate formula for basic rate max cap at certain amount? |How to set OT calculation rate formula for basic rate max cap at certain amount? ]] -(CO/Azi/P)
  
#[[Cloud Payroll - Tools : How to set OT calculation rate formula for basic rate max cap at certain amount? |How to set OT calculation rate formula for basic rate max cap at certain amount? ]] -(CO/Azi/P)
  +
  ⚫
==API Maintenance==
  ⚫
#[[Cloud Payroll - Payroll Migration : When browsing local database get error "I/O error during "CreateFile (open)" | Payroll Migration : When browsing local database get error "I/O error during "CreateFile (open)" ]] -(LS/P)
  +
#[[Cloud Payroll - Payroll Migration : not able to select company after applied API key and login | Payroll Migration : not able to select company after applied API key and login ]] -(Azi/P)
  +
  +
==Others==
  +
#[[Cloud Payroll - When I open Autocount Cloud Payroll, browser shows error "Your connection is not private" |When I open Autocount Cloud Payroll, browser shows error "Your connection is not private" ]] -(Ais/Azi/P)
  +
#[[Cloud Payroll - When I click on LHDN Calculator, it shows main page of LHDN Calculator but not directly the calculator details. Why? |When I click on LHDN Calculator, it shows main page of LHDN Calculator but not directly the calculator details. Why? ]] -(Azi/P)
   
   

Latest revision as of 08:50, 24 March 2023

Subscription Portal

  1. Why and how can I remove company not created by me -(Ais/Azi/P)

Dashboard / Employee Self Service / My Calendar

  1. I had set one user as payroll user, but why that user still cannot preview the payroll function on user dashboard? -(CO/Azi/P)
  2. Why payroll user cannot see the functional menu? -(CO/Azi/P)
  3. Employee User login ESS show no profile and has limited function -(Ais/Azi/P)
  4. Payroll process is committed. Why is my ESS portal cannot preview payslip after committed? -(CO/Azi/P)

Payroll

  1. Employee : Why I can’t find the field to key in director fee at Employee Maintenance? -(CO/Azi/P)
  2. Why can’t I edit employee's resignation date? -(Ais/Azi/P)
  3. Total Deduction did not include EPF amount -(Azi/P)
  4. Unable to run payroll process for a new Year -(Azi/P)
  5. Missing employees in Employee list -(Ais/Azi/P)
  6. Electronic Payment - No data to display at Bank Payment Files -(CO/Azi/P)
  7. Department selection list not match with department in Department Maintenance -(Ais/Azi/P)
  8. Unable to edit Overtime Rate -(Ais/Azi/P)
  9. Payroll User can access to few employees only -(Ais/LS/P)
  10. Overtime Rate show zero -(Ais/LS/P)
  11. Overtime amount is not updated after keyed in -(CO/Azi/P)
  12. Why I cannot key in overtime details? -(CO/Azi/P)
  13. Why when generate government file for EPF, it shows two files? -(Azi/P)
  14. Why is employee self service / mobile app no showing payslip? -(CO/Azi/P)

Reports

  1. Preview Payslip after committed but nothing appears -(Ais/LS/P)
  2. Preview report error – Empty Report -(Ais/Azi/P)
  3. Why I cannot generate EA form? – Empty Report -(CO/Azi/P)
  4. Preview report error – nothing prompt/appear -(Ais/Azi/P)
  5. Why when I preview past month payroll summary report not tally with process payroll? -(Ais/Azi/P)
  6. Why preview past month EPF Form A system show No Data? -(Ais/Azi/P)
  7. Why is CP8D text file showing incorrect number of employees? -(Ais/Azi/P)
  8. Why is HRDF report showing total employee much more than my actual total number of employee? -(Ais/Azi/P)

Leave / e-Leave

  1. Leave Credit created but not update into leave balance report -(Aim/LS/P)
  2. Employee User not able to apply Leave and Claim -(Ais/Azi/P)
  3. Error “This leave does not have any approver” when employee apply E-Leave -(Ais/LS/P)
  4. Employee not able to choose date from calendar when want to apply leave through E-Leave -(Ash/LS/P)
  5. Apply leave Error - Payroll Process is created -(Ais/LS/P)
  6. Unable to save Leave Adjustment – Selected dates are not match with Adjust days! -(Ais/LS/P)
  7. Leave Entry – Why I cannot choose employee when key in leave entry? -(CO/Azi/P)
  8. What is the difference between Append Leave (Leave Entry) and leave credit? -(CO/Azi/P)
  9. I have imported Leave Carry Forward (C/F) but it still shows zero -(Azi/P)
  10. There is an error message “this lookup calculate...not a function’’ in leave transaction -(CO/Azi/P)

Claim / e-Claim

  1. Why the payroll type for employee’s claim is Month End instead of Claims? -(Azi/P)
  2. Missing amount column in Claim Request -(LS/P)
  3. Approver couldn’t see claim details; Permission Denied -(Ais/Azi/P)
  4. I am using approval by hierarchy but my claim submission is automatically approved, it does not go to my supervisor for approval. why? -(Ais/Azi/P)
  5. I have keyed in the Claim in Adhoc, but there is no employee eligible for Claim processor -(Azi/P)

Time Attendace

  1. I have 4 employees on the list of import time attendance Excel but after imported only 2 employees were captured. -(Ais/Azi/P)
  2. I have imported 3 employees in Time Attendance excel import and process the payroll. But why the screen is showing 2/3 processsed? -(Ais/Azi/P)
  3. Why the system shows No data to display when I try to Pull Time Attendance Records in Time Attendance Import? -(Ais/Azi/P)
  4. Why "attendance" in mobile apps is in grey/dimmed color? -(CO/Azi/P)
  5. Prompted message "The Overtime Request does not have any approver" when try to request OT using phone apps? -(Ais/Azi/P)
  6. Why system shows message "You have passed acceptable time to request Overtime" when requesting for Overtime? -(Ais/Azi/P)
  7. Why is my time attendance setting is in grey/dimmed color? -(CO/Azi/P)

Loan

  1. How to record if employee pay cash for the loan settlement -(LS/P)

Health

Tools

  1. Employee : New payroll user invited, but Employee Maintenance shows No Data Available -(CO/Azi/P)
  2. I edit approval setting add another email to approve leave (multiapproval) and check, but when I check again the newly added email is missing. Why? -(Ais/Azi/P)
  3. Why is the leave cutoff empty in Leave Closing option? -(WK/Azi/P)

Administration

  1. I want to delete one of the user from my company, but it shows error : This user is an approver in company. Please change your approval setting before removing the user. -(Azi/P)

Formula

  1. Allowance formula not captured correctly -(Ais/Azi/P)
  2. How to set OT calculation rate formula for basic rate max cap at certain amount? -(CO/Azi/P)

API Maintenance

  1. Payroll Migration : When browsing local database get error "I/O error during "CreateFile (open)" -(LS/P)
  2. Payroll Migration : not able to select company after applied API key and login -(Azi/P)

Others

  1. When I open Autocount Cloud Payroll, browser shows error "Your connection is not private" -(Ais/Azi/P)
  2. When I click on LHDN Calculator, it shows main page of LHDN Calculator but not directly the calculator details. Why? -(Azi/P)



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