Category:AutoCount Cloud Payroll: FAQ Troubleshoot: Difference between revisions

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==Subscription Portal==
#[[Cloud Payroll - Subscription : Why and how can I remove company not created by me |Why and how can I remove company not created by me ]] -(Ais/Azi/P)
 
==Maintenance==
 
#[[Cloud Payroll - Employee : Employee Maintenance shows No Data Available | Employee : New payroll user invited, but Employee Maintenance shows No Data Available ]] -(CO/Azi/P)
 
==Dashboard / Employee Self Service / My Calendar==
#[[Cloud Payroll - Employee : I had set one user as payroll user, but why that user still cannot preview the payroll function on user dashboard? | I had set one user as payroll user, but why that user still cannot preview the payroll function on user dashboard? ]] -(CO/Azi/P)
#[[Cloud Payroll - Why payroll user cannot see the functional menu? |Why payroll user cannot see the functional menu? ]] -(CO/Azi/P)
#[[Cloud Payroll - Employee User login ESS show no profile and has limited function |Employee User login ESS show no profile and has limited function ]] -(Ais/Azi/P)
 
==Payroll==
#[[Cloud Payroll - Employee : Why I can’t find the field to key in director fee at Employee Maintenance? | Employee : Why I can’t find the field to key in director fee at Employee Maintenance? ]] -(CO/Azi/P)
#[[Cloud Payroll - Employee : Why can’t I edit employee's resignation date? | Why can’t I edit employee's resignation date? ]] -(Ais/Azi/P)
 
==Reports==
==Leave / e-Leave==
==Claim / e-Claim==
==Time Attendace==
==Loan==
==Health==
==Tools==
==Administration==
==Formula==
 
==API Maintenance==
#[[Cloud Payroll - Payroll Migration : When browsing local database get error "I/O error during "CreateFile (open)" | Payroll Migration : When browsing local database get error "I/O error during "CreateFile (open)" ]] -(LS/P)
#[[Cloud Payroll - Payroll Migration : not able to select company after applied API key and login | Payroll Migration : not able to select company after applied API key and login ]] -(Azi/P)
 
==Others==
 
==Reports==
#[[Cloud Payroll - Management Report : Preview Payslip after committed but nothing appears |Preview Payslip after committed but nothing appears ]] -(Ais/LS/P)
#[[Cloud Payroll - Management Report : Leave Credit created but not update into leave balance report |Leave Credit created but not update into leave balance report ]] -(Aim/LS/P)
#[[Cloud Payroll - Management Report : Preview report error – Empty Report |Preview report error – Empty Report ]] -(Ais/Azi/P)
#[[Cloud Payroll - Government Report : Why I cannot generate EA form? – Empty Report |Why I cannot generate EA form? – Empty Report ]] -(CO/Azi/P)
#[[Cloud Payroll - Report : Preview report error – nothing prompt/appear | Preview report error – nothing prompt/appear ]] -(Ais/Azi/P)
 
==Payroll==
#[[Cloud Payroll - Payroll Management : Total Deduction did not include EPF amount |Total Deduction did not include EPF amount ]] -(Azi/P)
#[[Cloud Payroll - Payroll Management : Unable to run payroll process for a new Year |Unable to run payroll process for a new Year ]] -(Azi/P)
#[[Cloud Payroll - Payroll Management : Overtime amount is not updated after keyed in |Overtime amount is not updated after keyed in ]] -(CO/Azi/P)
#[[Cloud Payroll - Payroll Management : Why I cannot key in overtime details? |Why I cannot key in overtime details? ]] -(CO/Azi/P)
#[[Cloud Payroll - Claim : Why the payroll type for employee’s claim is Month End instead of Claims? |Why the payroll type for employee’s claim is Month End instead of Claims? ]] -(Azi/P)
#[[Cloud Payroll - Why payroll user cannot see the functional menu? |Why payroll user cannot see the functional menu? ]] -(CO/Azi/P)
#[[Cloud Payroll - Allowance formula not captured correctly | Allowance formula not captured correctly ]] -(Ais/Azi/P)
#[[Cloud Payroll - I have 4 employees on the list of import time attendance Excel but after imported only 2 employees were captured. | I have 4 employees on the list of import time attendance Excel but after imported only 2 employees were captured. ]] -(Ais/Azi/P)
#[[Cloud Payroll - I have imported 3 employees in Time Attendance excel import and process the payroll. But why the screen is showing 2/3 processsed? | I have imported 3 employees in Time Attendance excel import and process the payroll. But why the screen is showing 2/3 processsed? ]] -(Ais/Azi/P)
#[[Cloud Payroll - Why the system shows No data to display when I try to Pull Time Attendance Records in Time Attendance Import? | Why the system shows No data to display when I try to Pull Time Attendance Records in Time Attendance Import? ]] -(Ais/Azi/P)
 
==Human ResourceReports==
#[[Cloud Payroll - Management Report : Preview Payslip after committed but nothing appears |Preview Payslip after committed but nothing appears ]] -(Ais/LS/P)
#[[Cloud Payroll - Management Report : Preview report error – Empty Report |Preview report error – Empty Report ]] -(Ais/Azi/P)
#[[Cloud Payroll - Government Report : Why I cannot generate EA form? – Empty Report |Why I cannot generate EA form? – Empty Report ]] -(CO/Azi/P)
#[[Cloud Payroll - Report : Preview report error – nothing prompt/appear | Preview report error – nothing prompt/appear ]] -(Ais/Azi/P)
 
==Leave / e-Leave==
#[[Cloud Payroll - Management Report : Leave Credit created but not update into leave balance report |Leave Credit created but not update into leave balance report ]] -(Aim/LS/P)
#[[Cloud Payroll - Human Resource : Employee User not able to apply Leave and Claim |Employee User not able to apply Leave and Claim ]] -(Ais/Azi/P)
#[[Cloud Payroll - Error “This leave does not have any approver” when employee apply E-Leave |Error “This leave does not have any approver” when employee apply E-Leave ]] -(Ais/LS/P)
#[[Cloud Payroll - Employee not able to choose date from calendar when want to apply leave through E-Leave |Employee not able to choose date from calendar when want to apply leave through E-Leave ]] -(Ash/LS/P)
#[[Cloud Payroll - Missing amount column in Claim Request |Missing amount column in Claim Request ]] -(LS/P)
#[[Cloud Payroll - How to record if employee pay cash for the loan settlement |How to record if employee pay cash for the loan settlement ]] -(LS/P)
#[[Cloud Payroll - Apply leave Error - Payroll Process is created |Apply leave Error - Payroll Process is created ]] -(Ais/LS/P)
#[[Cloud Payroll - Unable to save Leave Adjustment – Selected dates are not match with Adjust days! |Unable to save Leave Adjustment – Selected dates are not match with Adjust days! ]] -(Ais/LS/P)
#[[Cloud Payroll - Leave Entry – Why I cannot choose employee when key in leave entry? |Leave Entry – Why I cannot choose employee when key in leave entry? ]] -(CO/Azi/P)
#[[Cloud Payroll - EmployeeWhat Useris loginthe ESSdifference showbetween noAppend profileLeave (Leave Entry) and hasleave limitedcredit? function |Employee UserWhat loginis ESSthe showdifference nobetween Append Leave (Leave profileEntry) and hasleave limitedcredit? function ]] -(AisCO/Azi/P)
#[[Cloud Payroll - Tools : I have imported Leave Carry Forward (C/F) but it still shows zero |I have imported Leave Carry Forward (C/F) but it still shows zero ]] -(Azi/P)
 
==Claim / e-Claim==
#[[Cloud Payroll - Claim : Why the payroll type for employee’s claim is Month End instead of Claims? |Why the payroll type for employee’s claim is Month End instead of Claims? ]] -(Azi/P)
#[[Cloud Payroll - Missing amount column in Claim Request |Missing amount column in Claim Request ]] -(LS/P)
#[[Cloud Payroll - Approver couldn’t see claim details; Permission Denied | Approver couldn’t see claim details; Permission Denied ]] -(Ais/Azi/P)
 
#[[Cloud Payroll - What is the difference between Append Leave (Leave Entry) and leave credit? | What is the difference between Append Leave (Leave Entry) and leave credit? ]] -(CO/Azi/P)
==Time Attendace==
#[[Cloud Payroll - I have 4 employees on the list of import time attendance Excel but after imported only 2 employees were captured. | I have 4 employees on the list of import time attendance Excel but after imported only 2 employees were captured. ]] -(Ais/Azi/P)
#[[Cloud Payroll - I have imported 3 employees in Time Attendance excel import and process the payroll. But why the screen is showing 2/3 processsed? | I have imported 3 employees in Time Attendance excel import and process the payroll. But why the screen is showing 2/3 processsed? ]] -(Ais/Azi/P)
#[[Cloud Payroll - Why the system shows No data to display when I try to Pull Time Attendance Records in Time Attendance Import? | Why the system shows No data to display when I try to Pull Time Attendance Records in Time Attendance Import? ]] -(Ais/Azi/P)
#[[Cloud Payroll - Time Attendance - Why "attendance" in mobile apps is in grey/dimmed color? | Why "attendance" in mobile apps is in grey/dimmed color? ]] -(CO/Azi/P)
#[[Cloud Payroll - Time Attendance - Prompted message "The Overtime Request does not have any approver" when try to request OT using phone apps? | Prompted message "The Overtime Request does not have any approver" when try to request OT using phone apps?]] -(Ais/Azi/P)
 
==Loan==
#[[Cloud Payroll - How to record if employee pay cash for the loan settlement |How to record if employee pay cash for the loan settlement ]] -(LS/P)
 
==Health==
 
==Tools==
#[[Cloud Payroll - ToolsEmployee : IEmployee haveMaintenance importedshows LeaveNo CarryData ForwardAvailable (C/F)| butEmployee it: stillNew showspayroll zerouser |Iinvited, havebut importedEmployee LeaveMaintenance Carryshows ForwardNo (C/F)Data butAvailable it still shows zero ]] -(CO/Azi/P)
#[[Cloud Payroll - Tools : How to set OT calculation rate formula for basic rate max cap at certain amount? |How to set OT calculation rate formula for basic rate max cap at certain amount? ]] -(CO/Azi/P)
#[[Cloud Payroll - Tools : I edit approval setting add another email to approve leave (multiapproval) and check, but when I check again the newly added email is missing. Why? |I edit approval setting add another email to approve leave (multiapproval) and check, but when I check again the newly added email is missing. Why? ]] -(Ais/Azi/P)
#[[Cloud Payroll - Tools : In year end process, why is leave cutoff showing nothing? |In year end process, why is leave cutoff showing nothing? ]] -(Ais/Azi/P)
 
==Administration==
 
==Formula==
#[[Cloud Payroll - Allowance formula not captured correctly | Allowance formula not captured correctly ]] -(Ais/Azi/P)
#[[Cloud Payroll - Tools : How to set OT calculation rate formula for basic rate max cap at certain amount? |How to set OT calculation rate formula for basic rate max cap at certain amount? ]] -(CO/Azi/P)
 
==API Maintenance==
#[[Cloud Payroll - Payroll Migration : When browsing local database get error "I/O error during "CreateFile (open)" | Payroll Migration : When browsing local database get error "I/O error during "CreateFile (open)" ]] -(LS/P)
#[[Cloud Payroll - Payroll Migration : not able to select company after applied API key and login | Payroll Migration : not able to select company after applied API key and login ]] -(Azi/P)