Category:AutoCount Cloud Payroll: FAQ Troubleshoot

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  1. Why my main screen have another company that not created by me -(Ais/LS/P)


  1. Payroll Migration : When browsing local database get error "I/O error during "CreateFile (open)" -(LS/P)
  2. Payroll Migration : not able to select company after applied API key and login -(LS/P)



  1. Preview Payslip after committed but nothing appears -(Ais/LS/P)
  2. Leave Credit created but not update into leave balance report -(Aim/LS/P)
  3. Preview report error – Empty Report -(Ais/LS/P)


  1. Total Deduction did not include EPF amount -(LS/P)
  2. Unable to run payroll process for a new Year -(Aimi/LS/P)
  3. Missing employees in Employee list -(Ais/LS/P)

Human Resource

  1. Employee User not able to apply Leave and Claim -(Ais/LS/P)
  2. Error “This leave does not have any approver” when employee apply E-Leave -(Ais/LS/P)
  3. Employee not able to choose date from calendar when want to apply leave through E-Leave -(Ash/LS/P)
  4. Missing amount column in Claim Request -(LS/P)
  5. How to record if employee pay cash for the loan settlement -(LS/P)
  6. Apply leave Error - Payroll Process is created -(Ais/LS/P)
  7. Unable to save Leave Adjustment – Selected dates are not match with Adjust days! -(Ais/LS/P)


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