Category:AutoCount Cloud Payroll: FAQ Troubleshoot

From AutoCount Resource Center


  1. Why and how can I remove company not created by me -(Ais/LS/P)


  1. Payroll Migration : When browsing local database get error "I/O error during "CreateFile (open)" -(LS/P)
  2. Payroll Migration : not able to select company after applied API key and login -(Azi/P)
  3. Employee : New payroll user invited, but Employee Maintenance shows No Data Available -(CO/Azi/P)



  1. Preview Payslip after committed but nothing appears -(Ais/LS/P)
  2. Leave Credit created but not update into leave balance report -(Aim/LS/P)
  3. Preview report error – Empty Report -(Ais/Azi/P)
  4. Why I cannot generate EA form? – Empty Report -(CO/Azi/P)


  1. Total Deduction did not include EPF amount -(Azi/P)
  2. Unable to run payroll process for a new Year -(Azi/P)
  3. Missing employees in Employee list -(Ais/Azi/P)
  4. Electronic Payment - No data to display at Bank Payment Files -(CO/Azi/P)
  5. Department selection list not match with department in Department Maintenance -(Ais/Azi/P)
  6. Unable to edit Overtime Rate -(Ais/Azi/P)
  7. Payroll User can access to few employees only -(Ais/LS/P)
  8. Overtime Rate show zero -(Ais/LS/P)
  9. Overtime amount is not updated after keyed in -(CO/Azi/P)
  10. Why I cannot key in overtime details? -(CO/Azi/P)

Human Resource

  1. Employee User not able to apply Leave and Claim -(Ais/LS/P)
  2. Error “This leave does not have any approver” when employee apply E-Leave -(Ais/LS/P)
  3. Employee not able to choose date from calendar when want to apply leave through E-Leave -(Ash/LS/P)
  4. Missing amount column in Claim Request -(LS/P)
  5. How to record if employee pay cash for the loan settlement -(LS/P)
  6. Apply leave Error - Payroll Process is created -(Ais/LS/P)
  7. Unable to save Leave Adjustment – Selected dates are not match with Adjust days! -(Ais/LS/P)
  8. Leave Entry – Why I cannot choose employee when key in leave entry? -(CO/Azi/P)


  1. I have imported Leave Carry Forward (C/F) but it still shows zero -(Azi/P)
  2. How to set OT calculation rate formula for basic rate max cap at certain amount? -(CO/Azi/P)

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