Category:AutoCount Cloud Payroll: FAQ Troubleshoot

From AutoCount Resource Center


  1. Why and how can I remove company not created by me -(Ais/Azi/P)


  1. Payroll Migration : When browsing local database get error "I/O error during "CreateFile (open)" -(LS/P)
  2. Payroll Migration : not able to select company after applied API key and login -(Azi/P)
  3. Employee : New payroll user invited, but Employee Maintenance shows No Data Available -(CO/Azi/P)
  4. Employee : Why I can’t find the field to key in director fee at Employee Maintenance? -(CO/Azi/P)
  5. Why can’t I edit employee's resignation date? -(Ais/Azi/P)
  6. I had set one user as payroll user, but why that user still cannot preview the payroll function on user dashboard? -(CO/Azi/P)



  1. Preview Payslip after committed but nothing appears -(Ais/LS/P)
  2. Leave Credit created but not update into leave balance report -(Aim/LS/P)
  3. Preview report error – Empty Report -(Ais/Azi/P)
  4. Why I cannot generate EA form? – Empty Report -(CO/Azi/P)
  5. Preview report error – nothing prompt/appear -(Ais/Azi/P)


  1. Total Deduction did not include EPF amount -(Azi/P)
  2. Unable to run payroll process for a new Year -(Azi/P)
  3. Missing employees in Employee list -(Ais/Azi/P)
  4. Electronic Payment - No data to display at Bank Payment Files -(CO/Azi/P)
  5. Department selection list not match with department in Department Maintenance -(Ais/Azi/P)
  6. Unable to edit Overtime Rate -(Ais/Azi/P)
  7. Payroll User can access to few employees only -(Ais/LS/P)
  8. Overtime Rate show zero -(Ais/LS/P)
  9. Overtime amount is not updated after keyed in -(CO/Azi/P)
  10. Why I cannot key in overtime details? -(CO/Azi/P)
  11. Why the payroll type for employee’s claim is Month End instead of Claims? -(Azi/P)
  12. Why payroll user cannot see the functional menu? -(CO/Azi/P)
  13. Allowance formula not captured correctly -(Ais/Azi/P)
  14. I have 4 employees on the list of import time attendance Excel but after imported only 2 employees were captured. -(Ais/Azi/P)
  15. I have imported 3 employees in Time Attendance excel import and process the payroll. But why the screen is showing 2/3 processsed? -(Ais/Azi/P)

Human Resource

  1. Employee User not able to apply Leave and Claim -(Ais/Azi/P)
  2. Error “This leave does not have any approver” when employee apply E-Leave -(Ais/LS/P)
  3. Employee not able to choose date from calendar when want to apply leave through E-Leave -(Ash/LS/P)
  4. Missing amount column in Claim Request -(LS/P)
  5. How to record if employee pay cash for the loan settlement -(LS/P)
  6. Apply leave Error - Payroll Process is created -(Ais/LS/P)
  7. Unable to save Leave Adjustment – Selected dates are not match with Adjust days! -(Ais/LS/P)
  8. Leave Entry – Why I cannot choose employee when key in leave entry? -(CO/Azi/P)
  9. Employee User login ESS show no profile and has limited function -(Ais/Azi/P)
  10. Approver couldn’t see claim details; Permission Denied -(Ais/Azi/P)
  11. What is the difference between Append Leave (Leave Entry) and leave credit? -(CO/Azi/P)


  1. I have imported Leave Carry Forward (C/F) but it still shows zero -(Azi/P)
  2. How to set OT calculation rate formula for basic rate max cap at certain amount? -(CO/Azi/P)
  3. I edit approval setting add another email to approve leave (multiapproval) and check, but when I check again the newly added email is missing. Why? -(Ais/Azi/P)
  4. In year end process, why is leave cutoff showing nothing? -(Ais/Azi/P)

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