View source for Category:AutoCount Payroll 1.8: FAQTroubleshoot

==Login Issue==

#[[Troubleshooting Payroll: Unable to login into Payroll – Message box ‘Setup Type’ prompted|Unable to login into Payroll – Message box ‘Setup Type’ prompted]] -(LS/KM/P)
#[[Troubleshooting Payroll: Login error -  Your user name and password are not defined…|Login error -  Your user name and password are not defined…]] -(KC/KM/P)
#[[Troubleshooting Payroll: Login Error - Unable to connect to database server|Login Error - Unable to connect to database server]] -(Jul/KM/P)
#[[Troubleshooting Payroll: Login Error - Sorry, there are currently 2 users using the system…|Login Error - Sorry, there are currently 2 users using the system…]] -(LS/KM/P)
#[[Troubleshooting Payroll: Firebird version 3.0 not supported by AutoCount Payroll|Firebird version 3.0 not supported by AutoCount Payroll]] -(CK/KM/P)

==Common Issue==

#[[Troubleshooting Payroll：Unable  to process new payroll transaction - There are some EPF record(s) have not been set Employer Contribution for amount...|Unable  to process new payroll transaction - There are some EPF record(s) have not been set Employer Contribution for amount...]] -(Jul/KM/P)
#[[Troubleshooting Payroll: Unable to add a new allowance after processed payroll in particular month|Unable to add a new allowance after processed payroll in particular month]] -(LS/KM/P)
#[[Troubleshooting Payroll:Login failure for the workstation – Cannot create concurrent user lock file…|Login failure for the workstation – Cannot create concurrent user lock file…]] -(CK/KM/P)
#[[Troubleshooting Payroll: Incorrect leave entitlement |Incorrect leave entitlement ]] -(LS/KM/P)
#[[Troubleshooting Payroll: Create payroll transaction error – Sorry, your License only allow process up to 100 employees. (Total employees now is 101) |Create payroll transaction error – Sorry, your License only allow process up to 100 employees. (Total employees now is 101) ]] -(HY/KM/P)
#[[Troubleshooting Payroll: Export text file error for CP8D |Export text file error for CP8D]] -(Azi/KM/P)
#[[Troubleshooting Payroll: Attach Database error - Unsupported on-disk structure for file |Attach Database error – Unsupported on-disk structure for file]] -(Mic/KM/P)
#[[Troubleshooting Payroll: Income Tax EA report not found when preview |Income Tax EA report not found when preview]] -(Mic/KM/P)
#[[Troubleshooting Payroll: Error ‘Mismatch in datapacket’ when edit an employee |Error ‘Mismatch in datapacket’ when edit an employee]] -(Jul/KM/P)
#[[Troubleshooting Payroll: Key in employee error - 'cdsMaster:Field'TaxQuliafiedChild' not Found. |Key in employee error - 'cdsMaster:Field'TaxQuliafiedChild' not Found.  ]] -(LS/KM/P)
#[[Troubleshooting Payroll: Bonus amount is not shown in Payroll Summary Report |Bonus amount is not shown in Payroll Summary Report ]] -(Mic/KM/P)
#[[Troubleshooting Payroll: Incomplete IC No in EPF Borang A  |Incomplete IC No in EPF Borang A  ]] -(EL/KM/P)
#[[Troubleshooting Payroll: EA Form does not show the amount for allowance |EA Form does not show the amount for allowance  ]] -(Jul/KM/P)
#[[Troubleshooting Payroll: Preview Sosco borang 8A report error - Missing data provider or data packet |Preview Sosco borang 8A report error - Missing data provider or data packet]] -(Jul/KM/P)
#[[Troubleshooting Payroll: Unable to change employee no in payroll|Unable to change employee no in payroll]] -(LS/KM/P)

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