Difference between revisions of "Category:AutoCount Payroll 1.8: FAQTroubleshoot"

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#[[Troubleshooting Payroll: Unable to login into Payroll – Message box ‘Setup Type’ prompted|Unable to login into Payroll – Message box ‘Setup Type’ prompted]] -(LS/KM/P)
 
#[[Troubleshooting Payroll: Unable to login into Payroll – Message box ‘Setup Type’ prompted|Unable to login into Payroll – Message box ‘Setup Type’ prompted]] -(LS/KM/P)
  +
#[[Troubleshooting Payroll: Login error - Your user name and password are not defined…|Login error - Your user name and password are not defined…]] -(KC/KM/P)
  +
#[[Troubleshooting Payroll: Login Error - Unable to connect to database server|Login Error - Unable to connect to database server]] -(Jul/KM/P)
  +
#[[Troubleshooting Payroll: Login Error - Sorry, there are currently 2 users using the system…|Login Error - Sorry, there are currently 2 users using the system…]] -(LS/KM/P)
  +
#[[Troubleshooting Payroll: Firebird version 3.0 not supported by AutoCount Payroll|Firebird version 3.0 not supported by AutoCount Payroll]] -(CK/KM/P)
  +
#[[Troubleshooting Payroll: Login Error-Runtime Error 217 At 00442382|Login Error-Runtime Error 217 At 00442382]] -(Ais/LS/P)
  +
#[[Troubleshooting Payroll: Login Error - I/O error for file “C:\PROGRAM FILES\AUTOCOUNT\PAYROLL…”|Login Error - I/O error for file “C:\PROGRAM FILES\AUTOCOUNT\PAYROLL…”]] -(Far/LS/P)
  +
#[[Troubleshooting Payroll: Login Error – The exception unknown software exception (0x0eedfade) ...|Login Error – The exception unknown software exception (0x0eedfade) ...]] -(Che/LS/P)
   
==Other==
+
==Common Issue==
   
 
#[[Troubleshooting Payroll:Unable to process new payroll transaction - There are some EPF record(s) have not been set Employer Contribution for amount...|Unable to process new payroll transaction - There are some EPF record(s) have not been set Employer Contribution for amount...]] -(Jul/KM/P)
 
#[[Troubleshooting Payroll:Unable to process new payroll transaction - There are some EPF record(s) have not been set Employer Contribution for amount...|Unable to process new payroll transaction - There are some EPF record(s) have not been set Employer Contribution for amount...]] -(Jul/KM/P)
 
#[[Troubleshooting Payroll: Unable to add a new allowance after processed payroll in particular month|Unable to add a new allowance after processed payroll in particular month]] -(LS/KM/P)
 
#[[Troubleshooting Payroll: Unable to add a new allowance after processed payroll in particular month|Unable to add a new allowance after processed payroll in particular month]] -(LS/KM/P)
  +
#[[Troubleshooting Payroll:Login failure for the workstation – Cannot create concurrent user lock file…|Login failure for the workstation – Cannot create concurrent user lock file…]] -(CK/KM/P)
 
  +
#[[Troubleshooting Payroll: Incorrect leave entitlement |Incorrect leave entitlement ]] -(LS/KM/P)
 
  +
#[[Troubleshooting Payroll: Create payroll transaction error – Sorry, your License only allow process up to 100 employees. (Total employees now is 101) |Create payroll transaction error – Sorry, your License only allow process up to 100 employees. (Total employees now is 101) ]] -(HY/KM/P)
  +
#[[Troubleshooting Payroll: Export text file error for CP8D |Export text file error for CP8D]] -(Azi/KM/P)
  +
#[[Troubleshooting Payroll: Attach Database error - Unsupported on-disk structure for file |Attach Database error – Unsupported on-disk structure for file]] -(Mic/KM/P)
  +
#[[Troubleshooting Payroll: Income Tax EA report not found when preview |Income Tax EA report not found when preview]] -(Mic/KM/P)
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#[[Troubleshooting Payroll: Error ‘Mismatch in datapacket’ when edit an employee |Error ‘Mismatch in datapacket’ when edit an employee]] -(Jul/KM/P)
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#[[Troubleshooting Payroll: Key in employee error - 'cdsMaster:Field'TaxQuliafiedChild' not Found. |Key in employee error - 'cdsMaster:Field'TaxQuliafiedChild' not Found. ]] -(LS/KM/P)
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#[[Troubleshooting Payroll: Bonus amount is not shown in Payroll Summary Report |Bonus amount is not shown in Payroll Summary Report ]] -(Mic/KM/P)
  +
#[[Troubleshooting Payroll: Incomplete IC No in EPF Borang A |Incomplete IC No in EPF Borang A ]] -(EL/KM/P)
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#[[Troubleshooting Payroll: EA Form does not show the amount for allowance |EA Form does not show the amount for allowance ]] -(Jul/KM/P)
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#[[Troubleshooting Payroll: Preview Sosco borang 8A report error - Missing data provider or data packet |Preview Sosco borang 8A report error - Missing data provider or data packet]] -(Jul/KM/P)
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#[[Troubleshooting Payroll: Unable to change employee no in payroll|Unable to change employee no in payroll]] -(LS/KM/P)
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#[[Troubleshooting Payroll: Restore Failed – Error Expected backup version 1..8. Found 9|Restore Failed – Error Expected backup version 1..8. Found 9]] -(HY/LS/P)
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#[[Troubleshooting Payroll: Resigned staff still show in EPF Borang A|Resigned staff still show in EPF Borang A]] -(Aimi/LS/P)
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#[[Troubleshooting Payroll: Leave balance for 2017 does not bring forward to 2018|Leave balance for 2017 does not bring forward to 2018]] -(Azi/LS/P)
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#[[Troubleshooting Payroll: Error “Cannot perform this operation on a closed dataset” when export EIS text file|Error “Cannot perform this operation on a closed dataset” when export EIS text file]] -(Ash/LS/P)
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#[[Troubleshooting Payroll: Bank Credit Report is empty|Bank Credit Report is empty]] -(Jul/LS/P)
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#[[Troubleshooting Payroll: Failed to restore - C:\Program Files (x86)\AutoCount\Payroll\Backup\$$_APP$$.$$$|Failed to restore - C:\Program Files (x86)\AutoCount\Payroll\Backup\$$_APP$$.$$$]] -(Che/LS/P)
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#[[Troubleshooting Payroll: Error when backup "Unknown error, backup aborted"|Error when backup "Unknown error, backup aborted"]] -(LS/P)
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#[[Troubleshooting Payroll: Invalid date error when assign employee resign date|Invalid date error when assign employee resign date]] -(che/LS/P)
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#[[Troubleshooting Payroll: EPF amount in payroll transaction does not follow EPF Table|EPF amount in payroll transaction does not follow EPF Table]] -(LS/P)
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#[[Troubleshooting Payroll: The trial version only allows you to process up to 2 payroll months. Please purchase a license copy.|The trial version only allows you to process up to 2 payroll months. Please purchase a license copy.]] -(Ais/LS/P)
  +
#[[Troubleshooting Payroll: Unable to Edit EPF, SOCSO, PCB Tax and CP39A |Unable to Edit EPF, SOCSO, PCB Tax and CP39A ]] -(Ais/LS/P)
   
 
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Latest revision as of 01:32, 10 May 2019

Login Issue

  1. Unable to login into Payroll – Message box ‘Setup Type’ prompted -(LS/KM/P)
  2. Login error - Your user name and password are not defined… -(KC/KM/P)
  3. Login Error - Unable to connect to database server -(Jul/KM/P)
  4. Login Error - Sorry, there are currently 2 users using the system… -(LS/KM/P)
  5. Firebird version 3.0 not supported by AutoCount Payroll -(CK/KM/P)
  6. Login Error-Runtime Error 217 At 00442382 -(Ais/LS/P)
  7. Login Error - I/O error for file “C:\PROGRAM FILES\AUTOCOUNT\PAYROLL…” -(Far/LS/P)
  8. Login Error – The exception unknown software exception (0x0eedfade) ... -(Che/LS/P)

Common Issue

  1. Unable to process new payroll transaction - There are some EPF record(s) have not been set Employer Contribution for amount... -(Jul/KM/P)
  2. Unable to add a new allowance after processed payroll in particular month -(LS/KM/P)
  3. Login failure for the workstation – Cannot create concurrent user lock file… -(CK/KM/P)
  4. Incorrect leave entitlement -(LS/KM/P)
  5. Create payroll transaction error – Sorry, your License only allow process up to 100 employees. (Total employees now is 101) -(HY/KM/P)
  6. Export text file error for CP8D -(Azi/KM/P)
  7. Attach Database error – Unsupported on-disk structure for file -(Mic/KM/P)
  8. Income Tax EA report not found when preview -(Mic/KM/P)
  9. Error ‘Mismatch in datapacket’ when edit an employee -(Jul/KM/P)
  10. Key in employee error - 'cdsMaster:Field'TaxQuliafiedChild' not Found. -(LS/KM/P)
  11. Bonus amount is not shown in Payroll Summary Report -(Mic/KM/P)
  12. Incomplete IC No in EPF Borang A -(EL/KM/P)
  13. EA Form does not show the amount for allowance -(Jul/KM/P)
  14. Preview Sosco borang 8A report error - Missing data provider or data packet -(Jul/KM/P)
  15. Unable to change employee no in payroll -(LS/KM/P)
  16. Restore Failed – Error Expected backup version 1..8. Found 9 -(HY/LS/P)
  17. Resigned staff still show in EPF Borang A -(Aimi/LS/P)
  18. Leave balance for 2017 does not bring forward to 2018 -(Azi/LS/P)
  19. Error “Cannot perform this operation on a closed dataset” when export EIS text file -(Ash/LS/P)
  20. Bank Credit Report is empty -(Jul/LS/P)
  21. Failed to restore - C:\Program Files (x86)\AutoCount\Payroll\Backup\$$_APP$$.$$$ -(Che/LS/P)
  22. Error when backup "Unknown error, backup aborted" -(LS/P)
  23. Invalid date error when assign employee resign date -(che/LS/P)
  24. EPF amount in payroll transaction does not follow EPF Table -(LS/P)
  25. The trial version only allows you to process up to 2 payroll months. Please purchase a license copy. -(Ais/LS/P)
  26. Unable to Edit EPF, SOCSO, PCB Tax and CP39A -(Ais/LS/P)


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