Cloud Payroll - Missing amount column in Claim Request
Question : When I try to submit claim request, I can’t find a field to key in amount (as in Figure Q.i). Why?
Possible Reason :
i. Payroll user has not created any claim type. ii. The claim type is not active
Inform payroll user to create claim types at Tools > General Maintenance > Claim Type .
After created, you will able to key in your claim amount and other details.
If the claim type is created but still having the same problem, check whether the Claim Type is in Active status or not.
Go to Tools > General Maintenance > Claim Type . Then, make sure the Is Active box is checked.
After checked, employee user should be able to see the Claim details.
By : Lay Swan 190106, P190114
Updated by Azirah 200713, P200727
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