View source for Pos3/5/FNB: License Status become Stale State how to fix?

<u><b>Question :</b></u>

When login POS I was prompted a message that my license limited to 200 transaction only, after I go to Windows Start > AutoCount POS 5.0 > AutoCount POS 5.0 Database Configuration > Tools > License Control > the license status shows Stale State, how can I fix this issue?

[[File:000208-a.png]]


<u><b>Possible Reason :</b></u>

System license file or database license data corrupted.


<u><b>Solution :</b></u>

1. <span style='color:red'>Close the screen</span> then go to <span style='color:red'>Tools</span> > <span style='color:red'>SQL Query</span>

[[File:000208-b.png]]


2. Enter the <span style='color:red'>password</span> (if you don’t know please contact your software provider) > <span style='color:red'>OK</span>

[[File:000208-c.png]]


3. Enter statement: <span style='color:red'>delete from possetting</span> > click <span style='color:red'>Execute</span> > <span style='color:red'>close</span> it. 

[[File:000208-d.png]]


4a. For POS user Go to <span style='color:red'>C:\ProgramData\AutoCount\POS 5.0\</span> > delete <span style='color:red'>2 files</span> (POSID.config & session_xxx.key)

4b. For F&B user Go to <span style='color:red'>C:\ProgramData\AutoCount\FnB 5.0\</span> > delete <span style='color:red'>2 files</span> (POSID.config & session_xxx.key)

[[File:000208-e.png]]


5. Go back to <span style='color:red'>Database Configuration</span> > <span style='color:red'>Tools</span> > <span style='color:red'>License Control</span> > <span style='color:red'>Next</span> > (follow the steps to insert back the license)

[[File:000208-f.png|1000px]]


By: CK 20210611, Jacky 20210622, P210625 [000208]

{{NavigateForUser}}


[[Category:Users]]