Pos3/Pos5/FNB: How to do item return and refund?

Question :

How to handle item return and refund?


Solution :

1. Login POS system, scan/key in the returned item, click on Qty button on the right, change the quantity value to negative.

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2. You will be prompted with Enter Doc No. screen, enter the receipt number of returning item, or click on Search Button to search.

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3. Select a refund method, your refund transaction is done.

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By: SengHoong 20200519, Jacky 20200628, P200630 [000071]


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