Pos: Unable to print all items in a receipt

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Why my receipt printer is unable to print all the items if I have more than 20 items and some time can't print full receipt? it look like auto cut at some long page.

Possible Reason:

This is due to different printer model may has their own paper size setting.


1. First, double check report height, make sure the height is set to 9999.

Print all item1.png

2. Then go to Control Panel > Device and Printers > right click at the printer > Printer Properties.

Print all item2.png

3a. Go to General tab > Preferences... > Layout tab > Advanced... > Choose the paper size to Printer 80(72.1) x 3276 mm > OK

3b. Go to Advanced tab > Printing Defaults... > Layout tab > Advanced... > Choose the paper size to Printer 80(72.1) x 3276 mm > OK

3c. Go to Device Setting tab > Choose the Manual Paper Feed: Printer 80(72.1) x 3276 mm > OK

Print all item3.png

4. Then go to Services (Local) > Print Spooler > Restart the services.

Print all item4.png

5. You will be able to print all items from your receipt printer.

Note: if you still can’t print all the items in a receipt after performing steps as above, please seek assistance from your software dealer.

By: Faridaa 180316, KM 180413, P180416

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