Troubleshooting:Login error – In order to use Remote USB Key, you must install AutoCount Backup server at Database Server Pc

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Question: When I key in ID & password to login AutoCount, there is an error message prompted ‘In order to use Remote USB Key, you must install AutoCount Backup server at Database Server Pc’. Why can’t I login AutoCount system?

Version: 1.8 / 1.9 / 2.0

Remote key1.png

Possible Reason:

You may have not yet installed AutoCount backup server at your AutoCount Server


AutoCount backup server service did not start causing your USB Key not readable.

When AutoCount backup server service is not started, the icon will be in red color.

Remote key2.png


1. If the AutoCount backup server is not installed in your PC, please contact your software dealer for the installation.

Or you may refer to the following link for the installation steps.

How to setup Auto Backup?

2. If AutoCount backup server is installed but the service do not start as the icon is in red color, double click the icon and the menu will show as below.

2.1 Click on the Save & Apply button. It will refresh and the service will be started.

Remote key3.png

2.2 When the icon is in green color, the application is working as intended. You should be able to login AutoCount.

Remote key5.png

Note: Please seek assistance from your software dealer if the problem persists after performing the steps as above.

By: Jacky 171229, KM 180403, P180409

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