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Troubleshooting:Unable to delete account no. 321-0000. The reason is the account no. 321-0000 has been used in Location

Question : I’m trying to delete 321-0000 CASH IN HAND 2 account but system prompted message “Unable to delete account no. 321-0000. The reason is the account no. 321-0000 has been used in Location”

Cant delete acc1.png


Possible Reason :

The account has been used in Location, so you cannot delete it.


Solution :

1) Go to Stock > Stock Location Maintenance

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2) Select the location and click on Edit

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3) Go to Pos Posting Setting tab, found that the account CASH IN HAND 2 has assigned as Cash Payment Method.

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4) Change it to other payment method and click on OK

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Note: If you have various location, you are required to check it accordingly.


You should able to delete the account at Account Maintenance after above action is performed.


By : Aimi 180824, Lay Swan 180914, P180919



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