View source for Troubleshooting: Backup Error..Cannot open backup device

'''Question:''' Error message: "Cannot open backup device…..?" upon backup.

<b>Version:</b> 1.8 / 1.9 / 2.0

[[File:Backup error cnt open backup device.png]]


<u><b>Possible Reason:</b></u>

This is a permission issue of temporary backup folder at C:\Users\XXX\AppData\Local\Temp\AutoCount\. 

The system cannot create temporary backup file at this path.


<u><b>Solution</b></u>

1. Grant permission to temporary folder C:\Users\XXX\AppData\Local\Temp\AutoCount\


Type %temp% in window box 


[[File:Search temp file1.png]]


Search for AutoCount Folder and set permission to everyone 


[[File:Temp file permission.png]]

[[File:Set temp folder permission.png]]



2. Create a new temp folder,grant the permission for it and change the backup temporary folder in Backup > Options > Temporary Folder.



By:Hui Yan 160805, KM 170614; P170801
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