Troubleshooting: Backup Error..Cannot open backup device

Question: Error message: "Cannot open backup device…..?" upon backup.

Version: 1.8 / 1.9 / 2.0

Backup error cnt open backup device.png


Possible Reason:

This is a permission issue of temporary backup folder at C:\Users\XXX\AppData\Local\Temp\AutoCount\.

The system cannot create temporary backup file at this path.


Solution

1. Grant permission to temporary folder C:\Users\XXX\AppData\Local\Temp\AutoCount\


Type %temp% in window box


Search temp file1.png


Search for AutoCount Folder and set permission to everyone


Temp file permission.png

Set temp folder permission.png


2. Create a new temp folder,grant the permission for it and change the backup temporary folder in Backup > Options > Temporary Folder.


By:Hui Yan 160805, KM 170614; P170801

Go to menu

  AutoCount Accounting 2.0


  AutoCount Accounting 1.8 / 1.9
  AutoCount Payroll
  AutoCount POS


  AutoCount On The Go
  AutoCount Accounting Plug-In Documentations