Troubleshooting: Backup error – I/O error occur on File “C:\temp\xxxx bhd….

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Question: When I backup I got this application error “Unknown SQL Exception… failed to retrieve for this error”. Why?

Version: 1.8 / 1.9 / 2.0

Harddisk full1.png


Possible Reason:

This is mostly because of local disk space (local disk C) already full.


Solution:

Change temp folder and your backup location to local disk D.

1. Click on Option to change Temporary backup directory.


Harddisk full2.png


2. Click on Browse to select temporary backup folder and click on OK to save your setting.


Harddisk full3.png


3. Click on Browse to change your backup directory.


Harddisk full4.png


4. Click on Update, change backup directory to another drive, click on OK for twice to close the windows box.


Harddisk full5.png


Click on Backup To button to backup. You will be able to backup now.


Harddisk full6.png


Note: Please seek assistance from your software dealer if the problem still persists after performing the steps as above.




By: Ella 180507, KM 180508, P180522



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