Troubleshooting: Create Item error – 1 is not a supported code page. Parameter name: codepage

Question: When I create a new stock item, system prompted an error message: “1 is not a supported code page. Parameter name: codepage”. Why?

Version: 1.8 / 1.9 / 2.0


Possible Reason:

Suspected that there is a language mismatch between AutoCount and the computer’s operating system.


Change the language at the Region settings to English (Malaysia).


Then re-login AutoCount, you should be able to successfully create new stock item.

Note: Please seek assistance from your software dealer if the problem still persists after performing the suggested steps.

By: Jodie 220413, Lay Swan 220427, P220428

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