Troubleshooting: Create Item error – 1 is not a supported code page. Parameter name: codepage

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Revision as of 11:04, 29 April 2022 by LaySwan (talk | contribs) (Created page with "'''Question:''' When I create a new stock item, system prompted an error message: “1 is not a supported code page. Parameter name: codepage”. Why? '''Version:''' 1.8 / 1.9 / 2.0 File:Codepage1.png <u><b>Possible Reason:</b></u> Suspected that there is a language mismatch between AutoCount and the computer’s operating system. <u><b>Solution:</b></u> Change the language at the Region settings to <span style='color:red'>English (Malaysia)</span>. File:C...")
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Question: When I create a new stock item, system prompted an error message: “1 is not a supported code page. Parameter name: codepage”. Why?

Version: 1.8 / 1.9 / 2.0

Codepage1.png


Possible Reason:

Suspected that there is a language mismatch between AutoCount and the computer’s operating system.


Solution:

Change the language at the Region settings to English (Malaysia).

Codepage2.png


Then re-login AutoCount, you should be able to successfully create new stock item.


Note: Please seek assistance from your software dealer if the problem still persists after performing the suggested steps.


By: Jodie 220413, Lay Swan 220427, P220428


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