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Troubleshooting: Dialog ‘Enter Total Cost’ prompted out when create a new invoice

Question: Why system prompts me a dialog box "Please Enter the Total Cost for item xxx" when I create a new invoice?


Cost dialog1.png


Possible Reason:

When you create a new invoice without keying item code, system will prompt you this dialog box for you to enter the Total Cost for this sale. This total cost will be used in the Profit & Loss of Document Report and Item Profit Margin Report.


Solution:

You may turn off this dialog box permanently if your total cost of the sale is always 0. Else you have to key in the cost for the sale without an item code to make sure the profit is calculated correctly.

To turn off this dialog, you may go Tools > Options > Invoicing > Customize Invoice; Uncheck the checkbox of ‘Automatic Show Total Cost Dialog’.


Cost dialog2.png


By: LaySwan 180205, KM 180206, P180207



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