Troubleshooting: Error create transaction in Windows 10

Question: When create any new transaction in AutoCount, system will prompt ‘ Object reference not set to an instance of an object’. Why?

Version: 1.8 / 1.9 / 2.0

Tablet mode1.png



Possible reason:

AutoCount does not support tablet mode, you must login windows using desktop mode.


Solution:

1. Click on Search icon and key in Tablet mode, click on Table Mode settings.


Tablet mode2.png



2. Change to ‘use desktop mode’ under When I Sign In and re-login Windows.


Tablet mode3.png



You should now be able to create a new transaction.


By: Julee 180503, KM 180503, P180522




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