Troubleshooting: Error create transaction in Windows 10

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Question: When create any new transaction in AutoCount, system will prompt ‘ Object reference not set to an instance of an object’. Why?

Version: 1.8 / 1.9 / 2.0

Tablet mode1.png

Possible reason:

AutoCount does not support tablet mode, you must login windows using desktop mode.


1. Click on Search icon and key in Tablet mode, click on Table Mode settings.

Tablet mode2.png

2. Change to ‘use desktop mode’ under When I Sign In and re-login Windows.

Tablet mode3.png

You should now be able to create a new transaction.

By: Julee 180503, KM 180503, P180522

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