Difference between revisions of "Troubleshooting: Error creating new account book in client pc"

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'''Question:''' Why can’t I create new account book in client pc? There is an error message “Test Connection failed” prompted
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'''Question:''' Why can’t I create new account book in client pc? There is an error message “Test Connection failed” prompted.
   
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<b>Version:</b> 1.8 / 1.9 / 2.0
   
 
[[File:Cabe1.png]]
 
[[File:Cabe1.png]]

Latest revision as of 07:18, 21 February 2020

Question: Why can’t I create new account book in client pc? There is an error message “Test Connection failed” prompted.

Version: 1.8 / 1.9 / 2.0

Cabe1.png


Possible reason:

You have chosen the 1st option ‘create a default account book in this pc’ for Database Server Location. This option is to create account book in own pc and SQL Server must be installed in that pc.


Solution:

To create new account book from workstation, user should select

i. 2nd option, which is “Create a new account book in any PC

ii. Then, “Get Available Servers.” (to select the server)


Cabe2.png


iii. After selecting server, you may click on the “Test Connection” to check whether connection to server is success or not. Then proceed with the account book creation.



By: Azirah 171013, KM 171016, P171020


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