View source for Troubleshooting: Error message – Root element is missing

'''Question :'''  Error message – “Root element is missing” when double click AutoCount Accounting.

<b>Version :</b> 1.8 / 1.9 / 2.0

[[File:Root element.jpg]]


<u><b>Possible Reason :</b></u>

Something is missing in the file/folder.


<u><b>Solution :</b></u>

Reset Accounting Configuration and re-attach account book to login.


Please refer to the following link on how to reset accounting configuration.

[[Others: How to reset account book list for login screen]]



<span style='color:red'>''Note :''</span> Please seek assistance from your software dealer if the problem persists after performing the steps as above.




By : Lay Swan 180712, P180719



{{NavigateForUser}}