View source for Troubleshooting: Error when inquiry GST instant info - The process cannot access the file

'''Question :''' When I try to go into GST Instant Info, the result is not shown and there was an error - The process cannot access the file.

<b>Version :</b> 1.8 / 1.9 / 2.0

[[File:Cannot access file1.png|1100px]]


<u><b>Possible Reason :</b></u>

This process is blocked by antivirus such as ByteFence Anti-Malware.


<u><b>Solution :</b></u>

Uninstall the ByteFence Anti-Malware. If you insist to use this Anti-Malware, please set exception for AutoCount Accounting software.

[[File:Cannot access file2.png]]


'''Remarks :''' This issue may also happen after upgraded versions. The same solution applies.

[[File:Cannot access file3.png|1000px]]


'''Note :''' Please seek assistance from your software dealer if the problem still persists after performing the steps as above.


By : Jacky 190228, Lay Swan 190531, P190603

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