Troubleshooting: Install AutoCount Server error - Error 1001. The specified server already exists.

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Question: When I try to reinstall AutoCount Server / Backup Server, prompted error “Error 1001. The specified services already exists.”?

Version: 1.8 / 1.9 / 2.0

Error1001 service1.png


Possible Reason:

The AutoCount Server services was not removed completely when uninstalling the program.


Solution :

1) Try to restart the Server computer and reinstall again. If still fail, please try the 2nd step.

2) You will need to remove the services by using command prompt. Go to Windows start button> type in “Services” > click on Services.

Error1001 service2.png


3) Look for AutoCount Server Service, identify the Service name.

Error1001 service3.png


2) After identifying the services, you may go to Windows start button> type in ‘cmd’ > right click on Command Prompt > Run as administrator.

Error1001 service4.png


3) At command prompt type in 'sc delete AutoCountServerService' and press Enter, when the delete service is success, you may try to reinstall the AutoCount Server.

Error1001 service5.png


Note: Please seek assistance from your software dealer if the problem still persists after performing the suggested steps.


By: Rotcana 210525, Lay Swan 210625, P210628



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