Troubleshooting: Login Accountant ID error – Accountant ID does not match with this account book’s accountant setting

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Question: When I try to login AutoCount using Accountant ID, error prompted “Accountant ID does not match with this account book’s accountant setting.”. What should I do?

Version: 1.8 / 1.9 / 2.0

Accountant id not match1.png


Possible Reason :

The Accountant ID validity period is expired or your computer time zone is NOT set to (UTC + 08:00 KUALA LUMPUR, SINGAPORE).


Solution :

1) Login AutoCount as ADMIN and Go to Tools > Options > General > Miscellaneous > Accountant Setting, to make sure you did maintain Accountant ID in Accountant Maintenance and the Rule is correct and still valid.

Accountant id not match2.png


If the date is expired, you need to extend it.

Accountant id not match3.png


2) If the date still valid, go to Control Panel > Clock and Region > Date and Time.

Accountant id not match4.png


Accountant id not match5.png


3) Set your computer time zone to (UTC + 08:00 KUALA LUMPUR, SINGAPORE).

Accountant id not match6.png


4) After changing your computer zone, you should be able login as Accountant ID without error.


By: Aimi 210416, Lay Swan 210426, P210426


Go to menu

  AutoCount Accounting 2.0


  AutoCount Accounting 1.8 / 1.9
  AutoCount Payroll
  AutoCount POS


  AutoCount On The Go
  AutoCount Accounting Plug-In Documentations