View source for Troubleshooting: Login Message - "Fail to check database exist in Scheduled Backup"...There was no endpoint listening at...

'''Question:''' Why every time I login AutoCount, there is a message box prompted out "Fail to check database exist in Scheduled Backup"...There was no endpoint listening at … …”. Even I have installed AutoCount Schedule Backup and added this database into Scheduled Backup in server.

<b>Version:</b> 1.8 / 1.9 / 2.0

[[File:Login end point1.png]]


<u><b>Possible Reason:</b></u>

The server computer Windows Firewall is active and it blocks AutoCount Backup Service Port (default port no. Is 19500).


<u><b>Solution:</b></u>

Add Windows Firewall exception for AutoCount Backup Service Port.
''
Have no idea on where to get AutoCount Backup Service Port number? Here you go:''


Step 1: Navigate to your Notification Area Icons and double click on the <span style='color:red'>Autocount Backup Server Monitor icon</span>.


[[File:Login end point2.png]]



Step 2: Look for <span style='color:red'>Server Port</span> under Server Configuration area. That is your AutoCount Backup Service Port number.


[[File:Login end point3.png]]



Steps for add Windows Firewall exception for AutoCount Backup Service Port.

<i><span style='color:red'>Note:</span> Some anti-virus program such as Norton and McAfee will take over the control of Windows Firewall. In this case, you may not able to follow the steps below to add exception for AutoCount Backup Service Port. Please contact your IT administrator for further assistance.</i>


Step 1: Go to <span style='color:red'> Windows Firewall > Advanced Settings</span>.


[[File:Login end point4.png]]


Step 2: Look for <span style='color:red'>Inbound Rules</span> from the left panel and click on it.


[[File:Login end point5.png]]


Step 3: Look for <span style='color:red'>New Rule</span>… on the right panel and click on it.


[[File:Login end point6.png]]


Step 4: Select <span style='color:red'>Port</span> and click on <span style='color:red'>Next</span>.


[[File:Client backup8.png]]


Step 5: Fill in the <span style='color:red'>Specific local ports with AutoCount Backup Service Port number</span>.


[[File:Login end point7.png]]


Step 6: Select <span style='color:red'>Allow the connection</span> and click on <span style='color:red'>Next</span>.


[[File:Login end point8.png]]


Step 7: Make sure all 3 checkboxes of <span style='color:red'>Domain, Private</span> and <span style='color:red'>Public</span> are checked and click on <span style='color:red'>Next</span>.


[[File:Login end point9.png]]


Step 8: Fill in the <span style='color:red'>Name</span> for this rule and click on <span style='color:red'>Finish</span>.


[[File:Login end point10.png]]


You have successfully added Windows Firewall exception for AutoCount Backup Service Port.


[[File:Login end point11.png]]



By: CK 170911, CY 170912, KM 170913, P170920
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