Difference between revisions of "Troubleshooting: Login error - Invalid LCP Decrypt File"

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(Created page with "'''Question :''' Why there is an error message prompted “Invalid LCP Decrypt File” when I want to login into AutoCount? What should I do? File:Invalid lcp.jpg <u>...")
 
 
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'''Question :''' Why there is an error message prompted “Invalid LCP Decrypt File” when I want to login into AutoCount? What should I do?
 
'''Question :''' Why there is an error message prompted “Invalid LCP Decrypt File” when I want to login into AutoCount? What should I do?
   
  +
<b>Version :</b> 1.8 / 1.9 / 2.0
   
 
[[File:Invalid lcp.jpg]]
 
[[File:Invalid lcp.jpg]]
Line 6: Line 7:
   
   
<u><b>Possible Reason :</b></u>
+
<u><b>Possible Reason (1) :</b></u>
   
 
Missing of some files that are required for your application to load.
 
Missing of some files that are required for your application to load.
   
   
 
<u><b>Solution (1) :</b></u>
 
 
<u><b>Solution :</b></u>
 
   
 
<span style='color:red'>Reinstall</span> AutoCount.
 
<span style='color:red'>Reinstall</span> AutoCount.
   
 
Those missing file will be re-create after reinstall, and you will able to login into AutoCount.
 
Those missing file will be re-create after reinstall, and you will able to login into AutoCount.
  +
  +
  +
  +
<u><b>Possible Reason (2) :</b></u>
  +
  +
Antivirus program (Sophos) blocks the AutoCount specific file path.
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  +
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<u><b>Solution (2) :</b></u>
  +
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Add the specific file path into Sophos Antivirus exclusions list.
   
   

Latest revision as of 02:14, 24 February 2020

Question : Why there is an error message prompted “Invalid LCP Decrypt File” when I want to login into AutoCount? What should I do?

Version : 1.8 / 1.9 / 2.0

Invalid lcp.jpg


Possible Reason (1) :

Missing of some files that are required for your application to load.


Solution (1) :

Reinstall AutoCount.

Those missing file will be re-create after reinstall, and you will able to login into AutoCount.


Possible Reason (2) :

Antivirus program (Sophos) blocks the AutoCount specific file path.


Solution (2) :

Add the specific file path into Sophos Antivirus exclusions list.


By : Lay Swan 180711, P180719



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