Troubleshooting: Mouse wheel is not functioning with the drop-down list in AutoCount System

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Question: When create new DO or Invoice, mouse wheel doesn’t scroll up or down in drop down list to search for an item code? I' m using windows 10.


Possible Reason:

Setting 'Scroll inactive windows when I hover over them' is turned on.


Solution:

Clicks on Windows button and search for 'Mouse Settings'


Mouse wheel1.png


Turn off the setting 'Scroll inactive windows when I hover over them'.


Mouse wheel2.png


Re-login AutoCount and mouse wheel should be able to work correctly now.


By: Hui Yan 170824, KM 170907, P170911

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