Troubleshooting: Ping server Hamachi IP request times out

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Question : I was using internet user to login AutoCount with Hamachi connection. When I try to ping server, Hamachi times out and cannot login AutoCount. However, it works if I turn off Windows Firewall. Why? Can I unblock Hamachi connection with server windows firewall enabled?

Version : 1.8 / 1.9 / 2.0


Possible Reason :

Hamachi Network Adapter is being protected by firewall.


Solution :

To unblock Hamachi Network Adapter in windows firewall,


1) Go to Control Panel > System and Security > Windows Defender Firewall.

Hamachi timeout1.png


2) Click on Advanced settings.

Hamachi timeout2.png


3) Go to Action > Properties.

Hamachi timeout3.png


4) Go to Domain Profile tab > State, look for Protected network connections and click on Customize…

Hamachi timeout4.png


5) Uncheck the checkbox of Hamachi, and click on OK.

Hamachi timeout5.png


6) Repeat steps 4-5 for Private Profile tab and Public Profile tab.

Hamachi timeout6.png


7) Now you should be able to ping Server Hamachi IP and login AutoCount.


Note : Please seek assistance from your software dealer if the problem still persists after performing the suggested steps.


By : Tan 200424, Lay Swan 200519, P200522



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