Troubleshooting: Return Cheque error - Total Returned Cheque’s Payment Amount not equal to Total RCHQ Amount

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Question : When I try to do return cheque and save, error message prompted: “Total Returned Cheque’s Payment Amount not equal to Total RCHQ Amount.” Why?

Rchq error1.png


Possible Reason :

When the system try to generate reversed transaction of returned cheque, it was unable to determine which detail account the amount is returned for.


Solution :

You must specify the RCHQ Amount on the affected accounts (that you want to reverse).

Rchq error2.png


After Save, check the posting details at View > View Posting Details.

Rchq error3.png


By : Jacky 190228, Lay Swan 190517, P190523


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