Troubleshooting: Sales Agent’s commissions not shown after maintaining the commission account in Sales Agent Contribution Report

Question: The customer has paid for the invoice and commission account already maintained in Sales Agent Contribution report, but why the commissions amount still showing zero?

Version: 1.8 / 1.9 / 2.0

Sales agent comm1.png

Possible Reason :

You haven’t paid the commission to that sales agent or you did not assigned the correct Sales Agent when you pay the commission.

Solution :

You may key in the commission pay through Cash Book Entry or Journal Entry.

Please make sure you select the correct commission account and assign the correct Sales Agent.

Sales agent comm2.png

Inquiry again the Sales Agent Contribution report, the commission of the sales agent has been displayed.

Sales agent comm3.png

By: Christine 210818, Lay Swan 210827, P210827

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