View source for Troubleshooting: Sales account has figure but drill down it shows empty

'''Question :''' In Account Maintenance, the SALES account got figure, but when double click to drill down, it was empty. Why?

<b>Version :</b> 1.8 / 1.9 / 2.0

[[File:Filter acc1.png]]


[[File:Filter acc2.png]]


<u><b>Possible Reason :</b></u>

You have enabled Filter by Account and filter out the SALES Account for this login user.


<u><b>Solution :</b></u>

Request your Admin to remove the SALES account from “Account Exclude”.<br/><br/>

Go to <span style='color:red'>General Maintenance > User Maintenance > Edit User > Account Exclude</span>, click on <span style='color:red'>Maintain</span> and <span style='color:red'>uncheck</span> SALES account, and click on <span style='color:red'>Save</span>, and click on <span style='color:red'>Save</span> again.

[[File:Filter acc3.png]]


[[File:Filter acc4.png]]


Try to double click to drill down SALES account, the transactions are shown now. 

[[File:Filter acc5.png]]



By : Jia Zheng 190228, Lay Swan 190517, P190523

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