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Troubleshooting: Sales account has figure but drill down it shows empty

Question : In Account Maintenance, the SALES account got figure, but when double click to drill down, it was empty. Why?

Version : 1.8 / 1.9 / 2.0

Filter acc1.png


Filter acc2.png


Possible Reason :

You have enabled Filter by Account and filter out the SALES Account for this login user.


Solution :

Request your Admin to remove the SALES account from “Account Exclude”.

Go to General Maintenance > User Maintenance > Edit User > Account Exclude, click on Maintain and uncheck SALES account, and click on Save, and click on Save again.

Filter acc3.png


Filter acc4.png


Try to double click to drill down SALES account, the transactions are shown now.

Filter acc5.png


By : Jia Zheng 190228, Lay Swan 190517, P190523


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