Troubleshooting: Sales account has figure but drill down it shows empty

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Question : In Account Maintenance, the SALES account got figure, but when double click to drill down, it was empty. Why?

Version : 1.8 / 1.9 / 2.0

Filter acc1.png

Filter acc2.png

Possible Reason :

You have enabled Filter by Account and filter out the SALES Account for this login user.

Solution :

Request your Admin to remove the SALES account from “Account Exclude”.

Go to General Maintenance > User Maintenance > Edit User > Account Exclude, click on Maintain and uncheck SALES account, and click on Save, and click on Save again.

Filter acc3.png

Filter acc4.png

Try to double click to drill down SALES account, the transactions are shown now.

Filter acc5.png

By : Jia Zheng 190228, Lay Swan 190517, P190523

Go to menu

  AutoCount Accounting 2.0

  AutoCount Accounting 1.8 / 1.9
  AutoCount Payroll
  AutoCount POS

  AutoCount On The Go
  AutoCount Accounting Plug-In Documentations