Troubleshooting: This user does not have the permission to approve the document and the outstanding amount exceeded the limit: Difference between revisions

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'''Question :''' System prompted violate credit limit when I try to save Invoice. I try to key in my user name and password, but system prompted "This user does not have the permission to approve the document and the outstanding amount exceeded the limit xx ". Why?
 
'''Question :''' System prompted violate credit limit when I try to save Invoice. I try to key in my user name and password, but system prompted "This user does not have the permission to approve the document and the outstanding amount exceeded the limit xx ". Why?
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<b>Version :</b> 1.8 / 1.9 / 2.0
   
 
[[File:Approve credit limit1.png|1100px]]
 
[[File:Approve credit limit1.png|1100px]]

Latest revision as of 04:27, 21 February 2020

Question : System prompted violate credit limit when I try to save Invoice. I try to key in my user name and password, but system prompted "This user does not have the permission to approve the document and the outstanding amount exceeded the limit xx ". Why?

Version : 1.8 / 1.9 / 2.0

Approve credit limit1.png


Possible Reason :

This is an access rights issue. You have not been granted access rights to approve the document when exceeds credit limit / overdue limit.


Solution :

Request your Admin user to add the access rights for you.

1) Go to General Maintenance > User Maintenance.

Approve credit limit2.png


2) Go to Access Right > System > Credit Control.

Approve credit limit3.png


3) To add all access rights under Credit Control, click on Set Group Access Rights, then select the user name and select Add, then click on OK.

Approve credit limit4.png


4) Now you should be able to approve the document when the amount exceeds credit limit / overdue limit control.


By : Ashikin 190129, Lay Swan 190507, P190508



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