Troubleshooting: Unable to add Item in Delivery Return

Question: Why can’t I add item into delivery return? There is no + button to add item?

Version: 1.8 / 1.9 / 2.0

DR add item.jpg

Possible Reason:

Delivery Return is used when goods delivered to customer/debtor (D/O issued) is fully or partially returned before Invoice is issued.

This entry will update the outstanding D/O (so that accurate invoice can be issued later), and it will update the stock level as well.


You must transfer from existing Delivery Order (that are still outstanding). So, system doesn’t provide + button for you to add the item manually.

Delivery Order > Delivery Return

Note: If Invoice is Issued, and customer want to return goods, you have to issue Credit Note instead of Delivery Return.

Delivery Order > Invoice > Credit Note

By: Lay Swan 180312, KM 180313, P180322

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