Troubleshooting: Unable to change debtor for Cash Sale: Difference between revisions

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'''Question:''' Why can’t I change the debtor in a Cash Sale created earlier? I have selected a wrong debtor in that Cash Sale and I need to make it right.
 
'''Question:''' Why can’t I change the debtor in a Cash Sale created earlier? I have selected a wrong debtor in that Cash Sale and I need to make it right.
   
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<b>Version:</b> 1.8 / 1.9 / 2.0
   
 
[[File:Cash sale debtor1.png]]
 
[[File:Cash sale debtor1.png]]

Latest revision as of 04:05, 21 February 2020

Question: Why can’t I change the debtor in a Cash Sale created earlier? I have selected a wrong debtor in that Cash Sale and I need to make it right.

Version: 1.8 / 1.9 / 2.0

Cash sale debtor1.png


Possible Reason:

When a Cash Sale is saved, a Payment will be generated automatically to knock off the Cash Sale. Hence the Cash Sale is not allowed to be edited as it has been knock off.



Solution:

1. Delete the cash sale and recreate it. OR

2. Delete the payment for the cash sale. Then change the debtor code in the cash sale and proceed by making a new payment.



By: Michelle 180518, KM180521, P180522




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