Difference between revisions of "Troubleshooting: Unable to delete Sales Invoice at AOTG"

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'''Question :''' At AOTG, I wish to delete one of the Invoices but why I can’t find the delete button?
 
'''Question :''' At AOTG, I wish to delete one of the Invoices but why I can’t find the delete button?
   
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5) <span style='color:red'>Re-login</span> AOTG and click on <span style='color:red'>View Mode</span> for the Invoice.
 
5) <span style='color:red'>Re-login</span> AOTG and click on <span style='color:red'>View Mode</span> for the Invoice.
   
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6) Click on <span style='color:red'>Delete</span> and click on <span style='color:red'>OK</span>.
 
6) Click on <span style='color:red'>Delete</span> and click on <span style='color:red'>OK</span>.
   
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Latest revision as of 06:55, 16 October 2018

Question : At AOTG, I wish to delete one of the Invoices but why I can’t find the delete button?

Unable delete1.png


Possible Reason :

You do not have the access rights to delete Sales Invoice at AOTG.


Solution :

1) To add the access rights, go to Setting > Administration

Backorder exception2.png


2) Click on Access Group

Unable delete3.png


3) Select your access group and click on Edit

Unable delete4.png


4) Under Permissions, check for allow to Delete for Sales Invoices and click on Save.

Unable delete5.png


5) Re-login AOTG and click on View Mode for the Invoice.

Unable delete6.png


6) Click on Delete and click on OK.

Unable delete7.png


Unable delete8.png


7) The Invoice has been successfully deleted.

Unable delete9.png


By : CK 181011, Lay Swan 181012, P181016



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