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Troubleshooting: Unable to save a new ARCN

Question: When I try to save a new ARCN, a message box prompted 'Negative CR is not allow'. What should I do?


Negative amt cn.png


Possible Reason:

You have keyed in negative value & you have checked the option 'Is Credited Journal'. Journal entry doesn't allow negative amount to be entered in both debit and credit side.


Solution:

1. If you wish to create a normal Credit Note and not Credit Journal, uncheck the option ‘is Credit Journal’ option.

2. If you wish to create a credit journal, you can create a Debit Note for the negative amount and knock-off the Debit Note with the newly created Credit Note.


By: Michelle 170929, KM 170929, P171020


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