Troubleshooting: Why some items are not printed in SO report

Question : The Sales Order have 5 items, when preview/print it shows only 3 items. Why?

Version : 1.8 / 1.9 / 2.0

Item not print1.png


Possible Reason :

Certain items did not checked for “Print?” , so it won’t show in the report.


Solution :

1) Right Click on any column header and select Column Chooser.

Item not print2.png


2) Drag out the column “Print?” from column chooser

Item not print3.png


3) You will see that certain items were not checked for “Print?”. To print it all, you need to edit the Sales Order, and make sure all items are checked for ”Print?”, then click on Save & Preview.

Item not print4.png


Item not print5.png


4) Now all items are shown in the report.

Item not print6.png


By : Faridaa 181026, Lay Swan 181107, P181108



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