Troubleshooting Payroll:Unable to process new payroll transaction - There are some EPF record(s) have not been set Employer Contribution for amount...

From AutoCount Resource Center
Revision as of 04:51, 22 January 2018 by Keatmeng (talk | contribs) (Keatmeng moved page Unable to process new payroll transaction - There are some EPF record(s) have not been set Employer Contribution for amount... to [[Troubleshooting Payroll:Unable to process new payroll transaction - There are some EPF record(...)
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to navigation Jump to search

Question: when I try to process a new payroll, it prompts me an error message ‘Failed to create new payroll transaction, prompted error ‘There are some EPF record(s) have not been set Employer Contribution for amount <=5000 or amount > 5000’.


Epf table1.png


Possible Reason:

The EPF table has not been set up completely and some employees are referred to this EPF table, the system is not able to process any new payroll transaction as something is missing from the EPF table.


Solution:

Go to Maintenance > EPF table, click on the next button, make sure all the related information in EPF table are filled and click on ‘rebuild’.


Epf table2.png


After rebuild, the table will show as the following screen.

And now, you may proceed to generate new payroll transaction.


Epf table3.png



By: Julee 171212, KM 171212, P171229



Go to menu

IconAcc20.PNG AutoCount Accounting 2.0


IconAcc188.PNG AutoCount Accounting 1.8 / 1.9
Wiki-Payroll.png AutoCount Payroll
Wiki-POS.PNG AutoCount POS


Wiki-AOTG.PNG AutoCount On The Go
Wiki-Accounting-Plugin.png AutoCount Accounting Plug-In Documentations