Troubleshooting Payroll:Login failure for the workstation – Cannot create concurrent user lock file…

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Question: Why can’t I login into payroll from workstation? There is an error message prompted ’Cannot create concurrent user lock file, please make sure you have full access right in \\CK\Payroll\NETDIR.’ I’ve configured the payroll and shared the payroll folder at server.


Workstation1.png


Possible Reason:

Most probably the sharing permission of your server’s payroll folder hasn’t granted access rights to everyone. Default sharing permission for the folder is protected and not to allow other users to edit except Administrator or Own pc user ID.


Solution:

To grant everyone access of the sharing permission for payroll folder.


Go to Payroll directory:

64bit Operating System

Go to C:\Program Files (x86) \AutoCount\; right click on ‘Payroll’ folder and click on Properties.


32bit Operating System

Go to C:\Program Files\AutoCount\; right click on ‘Payroll’ folder and click on Properties.


Workstation22.png


Select Sharing > Advanced Sharing


Workstation3.png


Click on Permissions


Workstation4.png


Check the checkbox of Full Control and click on OK.


Workstation5.png


Click on Security and Edit


Workstation6.png


Click on Add button…


Workstation7.png


Type ‘everyone’ into column and click on OK.


Workstation88.png


Check the checkbox of ‘Full Control Box’ and click on OK to save the setting.


Workstation9.png


You will be able to login into payroll program from workstation now.



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By: Che Kong 180119, KM 180122, P180130