Troubleshooting Payroll: Attach Database error - Unsupported on-disk structure for file

Question: When I want to attach an existing database to payroll system, I get an error message “unsupported on-disk structure for file … ; found 11.2, support 11.1”?

Unsupported disk1.png

Possible Reason:

The firebird version installed in client pc is lower than firebird version in server pc.


Double check firebird version at server pc and install the same firebird version in client pc.

To check Firebird version, Click on Windows button, type the search keyword "control panel" and Click on Control Panel icon.

Pass incorrect2.png

Click on Uninstall Program.

Pass incorrect3.png

Search for FireBird program and you may see the Firebird version installed in your client pc.

Unsupported disk4.png

By: Michelle 180316, KM180320, P180322

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  AutoCount Accounting 2.0

  AutoCount Accounting 1.8 / 1.9
  AutoCount Payroll
  AutoCount POS

  AutoCount On The Go
  AutoCount Accounting Plug-In Documentations