Troubleshooting Payroll: Invalid date error when assign employee resign date

Question : When I uncheck “is Employed” and assign the resign date for one of the employees, system prompted error “Invalid Date.” Why?

Resign invalid date1.png

Possible Reason :

Computer date format issue.

Solution :

1) Open Control Panel > Clock and Region > Region.

Invalid number format2.png

Invalid number format3.png

2) Click on Formats – Additional Settings

Invalid number format4.png

3) Click on Date and under Date formats > Short date, change the format to dd/MM/yy, then click on Apply and click on OK. Then on OK again.

Resign invalid date2.png

Resign invalid date3.png

4) Re-login payroll, and now you may successfully assign the resign date and Save.

Resign invalid date4.png

Note : Please seek assistance from your software dealer if the problem still persists after performing the steps as above.

By : Cheryl 190213, Lay Swan 190220, P190221

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