Question: Why am I not able to open document, error prompted “The socket connection was aborted. This could be caused by an error processing your message or a received timeout being exceeded by the remote host, or an underlying network resource issue.”.
Unable to connect to AutoCount Server service, most probably you have set an invalid port number, firewall not open or blocked by antivirus.
1) Right click on AutoCount Server and select AutoCount Server Setting, check the port number, default is 19500.
In the account book, go to Tools > Options > General > Miscellaneous, make sure the port is 19500.
2) Add port 19500 for TCP Firewall.
3) Set up an exception for the Antivirus.
4) Re-login AutoCount.
Note: Please seek assistance from your software dealer if the problem still persists after performing the suggested steps.
By: Cit Ta 220314, Lay Swan 220329, P220330
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