Accounting 2.0 - Prompted Message: Error The socket connection was aborted

From AutoCount Resource Center

Question: Why am I not able to open document, error prompted “The socket connection was aborted. This could be caused by an error processing your message or a received timeout being exceeded by the remote host, or an underlying network resource issue.”.

Socket error1.png

Possible Reason:

Unable to connect to AutoCount Server service, most probably you have set an invalid port number, firewall not open or blocked by antivirus.


1) Right click on AutoCount Server and select AutoCount Server Setting, check the port number, default is 19500.

Socket error2.png

Socket error3.png

In the account book, go to Tools > Options > General > Miscellaneous, make sure the port is 19500.

Socket error4.png

2) Add port 19500 for TCP Firewall.

Socket error5.png

3) Set up an exception for the Antivirus.

4) Re-login AutoCount.

Note: Please seek assistance from your software dealer if the problem still persists after performing the suggested steps.

By: Cit Ta 220314, Lay Swan 220329, P220330

Go to menu

IconAcc20.PNG AutoCount Accounting 2.0 & 2.1

IconAcc188.PNG AutoCount Accounting 1.8 / 1.9
Wiki-Payroll.png AutoCount Payroll
Wiki-POS.PNG AutoCount POS

Wiki-AOTG.PNG AutoCount On The Go
Wiki-Accounting-Plugin.png AutoCount Accounting Plug-In Documentations