Accounting 2.0 - Prompted Message: Error The socket connection was aborted

From AutoCount Resource Center

Question: Why am I not able to open document, error prompted “The socket connection was aborted. This could be caused by an error processing your message or a received timeout being exceeded by the remote host, or an underlying network resource issue.”.

Socket error1.png


Possible Reason:

Unable to connect to AutoCount Server service, most probably you have set an invalid port number, firewall not open or blocked by antivirus.


Solution:

1) Right click on AutoCount Server and select AutoCount Server Setting, check the port number, default is 19500.

Socket error2.png


Socket error3.png


In the account book, go to Tools > Options > General > Miscellaneous, make sure the port is 19500.

Socket error4.png


2) Add port 19500 for TCP Firewall.

Socket error5.png


3) Set up an exception for the Antivirus.


4) Re-login AutoCount.


Note: Please seek assistance from your software dealer if the problem still persists after performing the suggested steps.


By: Cit Ta 220314, Lay Swan 220329, P220330



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