Bank Giro TroubleShooting: Inquiry OCBC Giro Payment Error

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Question: When click on ‘Inquiry’ at OCBC Export GIRO Payment, there is an error prompted: ‘These columns don’t currently have unique values.’ How to solve this error?


Ocbc inquiry1.png



Possible reason:

Giro Plugin does not support multi payment in one document.


Ocbc inquiry2.png



Solution:


Filter the date range to find out those documents under this date range. Change the multiple payment to separate transaction or combine into single payment line.




By: 180507, KM 180507, P180522




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